Job description Are you passionate about helping clients implement and operate their Microsoft Dynamics 365 ERP platform solutions? We are seeking a skilled and experienced Service Delivery Manager to join our Belgian Business Applications team! Come join us Join a team of Business Applications professionals focused on implementing and helping to operate Microsoft Dynamics 365 ERP solutions for clients in various industries such as Retail & Consumer goods, Manufacturing, and Professional Services. We think global and act local, delivering managed services of quality to our clients in Belgium and across Europe. What you'll do As a Service Delivery Manager for Microsoft Dynamics 365 ERP platform solutions, you will: • Be the single point of contact for a portfolio of clients, responsible to manage the operational aspects of our relationship with them. • Help with managing the operational service delivery (monitor and safeguard Service Level Agreements), solution roadmap, change requests, platform updates, continuous improvement tracks and new project scope. • Manage Avanade team members and their staffing plan in function of client assignments (from onshore/local, nearshore and offshore Avanade communities), manage activities with third parties (such as Independent Software Vendors) and/or contractors, and manage the relationship with Microsoft. • Be in charge of ensuring correct client billing and help with managing client budgets and investment plans. • Participate in our local & global Avanade communities; be a coach and mentor to (more) junior colleagues in our Belgian Business Applications team. Skills and experiences We expect you to: • Have at least 3 years of demonstrable experience in Service Delivery Management. • Have strong skills in building and maintaining positive relationships with clients, understanding their business and service needs, and providing tailored solutions of quality. • Have the ability to manage (simple to complex) ERP enhancement projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget. • Bring flexibility as needed to adapt to changing requirements, client needs, industry and technology trends. • Have experience in leading and motivating cross-functional teams, fostering a collaborative and productive work environment, , including daily on-the-job coaching. • Be fluent in English and Dutch. It is preferred to: • Have demonstrable experience in working with and/or implementing Microsoft Dynamics 365 ERP platform solutions (such as Finance or Supply Chain Management) or equivalent with any previous version such as Microsoft Dynamics AX. It is a plus if you: • Have demonstrable experience with and/or knowledge of ITIL service management concepts. • Have demonstrable experience with and/or knowledge of project management method(s) & frameworks such as Agile, Scrum or Prince2. • Are fluent in French. About you Join us as our new colleague bringing: • A passion for working with clients and be their single point of contact with us. • An appetite to work with ERP platform solutions, the Microsoft ecosystem, and the latest technologies available in the market. • A team player mentality, motivated to work with our local and global Avanade teams. • A proactive approach to learning, developing your career and helping others at Avanade by sharing your knowledge and experiences. • A focus on delivering managed services of quality and being client focused. • Excellent communication skills and the ability to work effectively in both a local Belgian as well as an international environment.   To learn more about the types of projects our ERP team works on, check out this info: · [1] MSDW Podcast - What it Takes to be a Great Manufacturer · [2] Be Yourself at Avanade · [3] Norma Group ERP Transformation · [4] Metal Exchange Corporation and Microsoft Dynamics 365  Interested in knowing what’s going on inside Avanade? Check out our blogs:  · [5] Avanade Insights - exchange ideas that drive tomorrow’s innovation  · [6] Inside Avanade - explore what life is like working at Avanade  References Visible links 1. https://www.youtube.com/watch?v=6qb6Lq40vtQ&list=PLoP-4KVd7rBwPIOn4\_J0RVzvlkc48-w2w 2. https://youtu.be/5A41tfinqEw 3. https://youtu.be/V6D-gdjWbgw 4. https://www.avanade.com/en/clients/mec-dynamics-365 5. https://www.avanade.com/en/blogs/avanade-insights 6. https://www.avanade.com/en/blogs/inside-avanade We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.