**GENERAL DESCRIPTION** Fulfill internal and external customer needs as an Equipment Coordinator through a high volume of complex electronic requests (averaging 20 - 30 requests a day), while also handling phone requests (averaging 20 - 30 phone calls a day). The Equipment Coordinator provides unscripted, customized professional service with the expectation that the Coordinator has sole ownership over the resolution within a 48-hour window. Schedule alternates between 8:00 AM EST - 4:30 PM EST and 8:30 AM EST - 5:00 PM EST depending on business needs Monday through Friday. **ESSENTIAL FUNCTIONS & RESPONSIBILITIES** + Quoting (Spec'ing) equipment such as controller, pumps, replacement parts and custom panels + Setting up and maintaining tanks in internal database + Working directly with vendors for costing and technical assistance + Handle equipment returns and expedites from start to finish + Understand, process, and confirm on average 20 - 30 customer requests through e-mail or fax + Support the sales force to resolve complex situations + Problem solve delivery issues, probe and fact find for key elements, and track orders to delivery + Review customer Purchase Orders (PO) for order entry + Accurately place text-based, customer PO, and e-mail chain orders + Read and decipher notes in order entry + Follow the escalation procedure for outstanding tasks + Determine appropriate formula to calculate salesman cost based on Chemtreat pricing + Discern commission decisions at order entry time and take action as necessary + Determine freight charge routing and allocation to properly apply freight charges to customers. + Phone Support (Back Up Phone Support Team & Ecom Support) + Place phone orders as needed + Read and decipher notes in order entry + Follow the escalation procedure for outstanding tasks + Control the phone calls (direction, pace, tone) + Diffuse irate callers **SUPPLEMENTAL RESPONSIBILITIES** + Ability to understand lean manufacturing metrics as they relate to daily performance measures + Develop and share best practices with team + Understand and adapt to change in processes and procedures. + Additional duties as assigned + Other duties as assigned **OTHER INFORMATION** + Comprehensive 60-day training program, including but not limited to supporting the customer contact center. + Cross-training in other areas within the department + 18-24 months’ commitment in Corporate Services + Development opportunities for company growth if so desired **KNOWLEDGE & SKILLS** + Technical, Analytical skills and business knowledge + Communication and Interpersonal skills; Teamwork and leadership + Organizational skills; Self-management + Critical thinking and attention to detail + Ability to handle a fast-paced environment + Professional phone and e-mail etiquette + Strong written communication skills + Clear phone diction + Consistently communicate with supervisor and team regarding status of daily work load + Positive attitude during stressful situations and ability to handle multiple interruptions + Ability to build rapport and relationships with customers + Confident interaction with other departments and senior leadership + Open to change and learning **EDUCATION & EXPERIENCE** + Associate's Degree, Bachelor's Degree Preferred + 2-3 years of business and/or customer contact center experience preferred + Technical equipment knowledge preferred + Spanish verbal and written skills a plus, but not required **PHYSICAL DEMANDS** + Constantly required to sit and occasionally required to walk, stand, climb (includes stairs), balance, stoop, bend, kneel, crouch or crawl, and talk, hear, and smell + Constantly using hands and fingers to handle, feel or operate objects, and computer keyboards. + Routinely required to reach with hands and arms, squat, turn/twist, or reach, lift, carry, push, or pull up to 20 pounds + Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus + The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. + Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **WORKING CONDITIONS & ENVIRONMENT** + Consists of an indoor work office environment with good ventilation, adequate lighting, and low noise levels. **AT WILL STATEMENT** Employment with ChemTreat is on an at-will basis, which means that either the employee or ChemTreat can terminate the employment relationship at any time and for any reason (or no reason), with or without notice, unless the employee and ChemTreat have entered a written agreement signed by the employee and a duly authorized representative of ChemTreat. **EQUAL OPPORTUNITY** ChemTreat, Inc. is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any characteristic protected by law. **US ONLY** **:** The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is - . We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available **here (https://www.dol.gov/agencies/ofccp/posters)** . We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation. **Unsolicited Assistance** We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral. Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.