Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Job Track Description:** + 3–5 years of experience in an IT Help Desk environment with a solid understanding of ITIL processes. + Strong working knowledge of Linux + Hands-on experience with Splunk and familiarity with various monitoring tools. + Excellent communication and interpersonal abilities, with proven capability in managing escalations. + Experience in managing L1 IT Help Desk incidents and service requests. + Proficient in email queue management and comfortable using MS Office tools. + Capable of initiating and managing bridge calls for priority incidents and release activities. + Basic understanding of servers and web‑based application functionality. + Comfortable working in a 24/7 environment, with flexibility for rotational shifts and additional hours when required. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .