Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People motivated to do their best every day. People who are always ready to apply themselves. As one of Indiana's largest employers, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation's healthiest states.

Epic Training Coordinator

(This position will involve onsite work in and around Indianapolis, Indiana)

The Epic Training Coordinator is responsible for delivering high-quality training and education on Epic Electronic Health Record (EHR) modules to end users, including clinical staff, physicians, nurses, and administrative personnel. The trainer develops and implements comprehensive training programs to ensure that all users are proficient in using the Epic system. This role requires collaboration with subject matter experts, application analysts, and leadership to tailor training materials, manage training sessions, and provide ongoing support post go-live

RESPONSIBILITIES:

Training Development:

Develop, customize, and maintain training materials, curricula, and documentation for various Epic modules, tailored to specific user roles.

Create e-learning modules, user guides, job aids, and other educational resources to enhance the training experience.

Ensure that training materials comply with organization standards, workflows, and Epic best practices.

End-User Training:

Deliver classroom-based, virtual, and one-on-one training sessions focusing on functionality, workflows and optimization of the system.

Ensure that end-users are effectively trained on specific Epic modules, focusing on functionality, workflows, and optimization of the system.

Facilitate role-based training for new hires, existing staff, and ongoing Epic upgrades.

Training Logistics and Coordination:

Coordinate training sessions, including scheduling classes, booking training rooms, and managing attendance.

Monitor and track end-user training progress, ensuring completion of all required training programs before go-live or system upgrades.

Manage and maintain training environments to align with real-world workflows and scenarios.

Post Go-Live Support

Provide hands-on support to users during and after go-live, offering guidance and troubleshooting assistance as needed.

Serve as a key resource for post-implementation questions and issues, offering continued training support for new features and optimizations.

Conduct post-training evaluations to assess the effectiveness of training and address any knowledge gaps.

Collaboration with Epic Teams:

Collaborate with Epic application analysts, implementation teams, and subject matter experts to ensure alignment between training content and system configurations.

Attend workflow validation and system testing sessions to stay up to date on system changes that may impact training materials and content. 

Participate in project team meetings and provide feedback on training needs and challenges related to the Epic system.

System Updates and Maintenance:

Stay informed about Epic system updates and new refresher training or additional support for new system features. 

Continuously improve and update training programs based on user feedback, system changes, and evolving organizational needs.

Compliance and Reporting:

Ensure that all training programs are aligned with regulatory standards and organizational policies.

Track and report training completion and user proficiency to ensure compliance with organizational training requirements.

Utilize Epic’s learning Management System or other tools to document and track training attendance and performance.

REQUIREMENTS:

Bachelor's Degree or equivalent years of experience is required.Requires 3-5 years of relevant experience.Previous experience with EHR systems and workflows, preferably in a training capacity.Experience delivering training in a healthcare environment is highly desirable.Strong understanding of adult learning principles, instructional design, and training methodologies.Proficient in creating training materials, delivering presentations, and managing group learning environments.Ability to communicate complex technical concepts in a clear, simple, and engaging manner.Strong organizational skills and attention to detail, with the ability to manage multiple training programs and timelines.Proficiency with e-learning platforms, LMS, and other digital learning tools.Ability to adapt training programs based on changing needs, system updates, and feedback.