Job Description - Serve as the primary point of contact for the Orders team during business hours (8:00 AM – 5:00 PM CST). - Manage incident tickets and requests via ServiceNow, Zoom, and email. - Handle routine maintenance tasks, including: Break-fix tickets Care team requests Quick optimization tasks Order set updates - Shield the full-time team from ad-hoc requests and busy work. - Collaborate with team members to ensure smooth operations and timely resolution of issues. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements - Epic IP Orders Certification (Inpatient Orders). - Strong understanding of incident management and optimization workflows. - Ability to work independently and communicate effectively in a remote environment. - Bugsy Certification (highly preferred). - Orders Transmittal Certification (results routing). - Experience with BPA and OTX (Orders Transmittal). - Familiarity with Bugsy workflows, even without certification.