Job Description Manage approximately 40 trouble tickets per month related to: Patient Flow: Transfer centers, EVS (Environmental Services), transport, and bed planners. Facility Structure Build: Departments, rooms, beds, and related configurations. Investigate and resolve workflow issues, often requiring in-depth research and cross-functional collaboration. Support capacity management and ADT (Admission, Discharge, Transfer) order workflows. Collaborate with stakeholders to ensure accurate bed charge billing and efficient patient movement. Share knowledge and provide guidance on Epic Grand Central functionalities. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 4+ years of experience in IT systems, with increasing responsibility. Epic Grand Central Certification required. Strong understanding of: Facility structure build (departments, rooms, beds) Bed charge billing EVS and transport workflows Transfer center operations ADT orders and capacity management Excellent work ethic and problem-solving skills. Epic ClinDoc and ASAP Certifications. Experience with: Healthquest Narrator/Navigators Track Board Orders and Charges SmartForms NoteWriter Patient Instructions Robust knowledge of Epic templates, user security, orders build, and charge configuration. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.