Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Join Kyndryl as an Application Consultant and become a catalyst for innovation and transformation. In this role, you'll be at the forefront of driving change and enabling our customers to harness the power of technology to achieve their wildest ambitions. From revolutionizing healthcare to shaping the future of finance, you'll collaborate with a diverse range of industries, tailoring cutting-edge solutions to meet each customer's unique needs. 

As a trusted advisor, you'll forge strong relationships with our customers, gaining deep insights into their business objectives and long-term aspirations. Armed with this understanding, you'll provide expert guidance on how technology can be leveraged to propel them towards unprecedented success. From aligning processes to technology to developing and deploying bespoke solutions, you'll be the visionary architect behind their digital transformation journey. Your expertise in application development and deployment best practices will ensure seamless integration and optimized performance.

Our consultants are restless for innovation. They are at the edge of technology, changing the way our customers implement business solutions – so, if you’re a problem-solver, an innovative thinker, and a self-starter with a passion high impact assignments which align technology to business outcomes, then we want to hear from you! Apply today to join our dynamic team that has a host of exciting projects and customers waiting for you to work with them to solve complex transformation puzzles through technology.

Your Future at Kyndryl

As an Application Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts – presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.

About the Role

We are seeking an experienced Epic Cadence – Prelude Analyst to join our team and lead critical optimization, implementation, and production support initiatives. This role requires strong technical expertise, project management skills, and the ability to collaborate across teams to deliver high-quality solutions that meet organizational goals.

Key Responsibilities:

Manage all aspects of Epic optimization and implementation projects, including meetings, timelines, build, testing, and deployment.

Provide timely production support and troubleshooting to meet SLA commitments.

Act as a liaison with operational leaders at all levels, including directors.

Work extensively with Epic tools such as work queues, decision trees, Book It, and Fast Pass.

Handle RTE query chaining and plan mapping for efficient workflows.

Create detailed documentation, including workflows, test scripts, and tip sheets.

Participate in on-call rotation and travel onsite (<10%) for upgrades, support, or meetings.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

Epic Certifications:  Cadence, Prelude, RTE and Welcome

5+ years progressive experience in Epic application development including Optimization, Implementation and Production Support

Proven ability to manage all aspects of optimization/project implementation including leading/facilitating meetings, time management, analyst build, testing, implementation, cross application team engagement

Proven ability and troubleshooting skills ensuring production support work is completed in a timely manner adhering to defined account SLAs

Experience in being a liaison with business operational leaders at all levels including directors

Strong experience with work queues, decision trees, Book It, Fast Pass

Strong experience with RTE query chaining/plan mapping

Strong documentation skills that include workflows, test scripts and tip sheets

Willingness to travel onsite to Providence Rhode Island as needed for onsite support, upgrades or meetings as needed (<10%)

Be available for On Call rotation with application team

Preferred Skills and Experience

Preferred Epic Certifications:  Campaigns, Call Management, and MyChart

Service Now incident, change and project management experience preferred

Bachelor’s degree in Computer Science or Information Technology a plus

What We Offer:

Competitive salary and benefits package.

Opportunities for professional growth and development.

A dynamic and inclusive work environment.

The chance to work with a leading global IT services company.

Compensation

The compensation range for the position in the U.S. is $88,680 to $168,480 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills, and experience.  For part-time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city, or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California: $97,560 to $202,200 

Colorado: $88,680 to $168,480 

New York City: $106,440 to $202,200 

Washington: $97,560 to $185,280 

Washington DC: $97,560 to $185,280 

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.  Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.