Kforce has a client in Rockledge, FL that is seeking an Epic Ancillary Manager. Primary Accountabilities: * Partner with entity leaders in documenting and reporting their operational roadmaps consisting of capital/operational expense projects, initiatives, and other key work managed * Lead and manage major programs through highly facilitative work sessions and cross-functional teams, using an end-to-end mindset to maintain a clear focus on intended outcomes * Define and document: scope, budget, dependencies, and assumptions * Analyze project risks and issues related to programs or entity objectives that could create undesired outcomes * Leverage appropriate conflict management and problem resolution skills * Actively monitor the project and program milestones to reach desired goals and objectives on time and within budget * Securing Project Manager resources based on skills, complexity, and level of technicality * Provide effective guidance by mentoring Project Managers in planning, organizing, and documenting project activities by keeping them informed, educated, and updated on processes * Provide outstanding customer service to the organization by displaying courtesy and sensitivity, managing difficult or emotional customer situations, meeting commitments, responding promptly to customer needs, and soliciting customer feedback to improve service