Job Description Insight Global is looking for an End User Device Deployment & Deskside Support candidate who is fluent in English & French. This person will be expected to manage tickets in the ITSM tool and perform technical diagnosis and repair of defective hardware including break-fix, support, and assistance for end user computing devices (desktops, laptops Windows based and Macs, mobile devices, tablets, desk phones, soft phones, and printers). This person should have experience with ServiceNow & managing up to 200 tickets a month. This person will be sitting in a walk-up service center while also managing remote requests. Good customer service skills are a must as they will be working in our customer facing IT Solution Spot helping clints as they walk in with issues. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 2-3 years of experience in a corporate helpdesk or desktop support role, Deployment of PC/Laptop and other end user devices, Experience managing tickets, perform technical diagnosis and repair of defective hardware, including break-fix, support, and assistance for end user computing devices (desktops, laptops Windows based and Macs, mobile devices, tablets, desk phones, soft phones, and printers), Resolve problems associated with failure or maintenance of the end user computing devices, Maintain asset inventories following applicable procedural documentation using approved Merck tools, Must speak/Write in both English and French, Able to support other infrastructure on site (Network switches/phones/local servers) in a Smart Hands capacity supporting remote team through troubleshooting and change, Good customer service skills. They will be working in our customer facing IT Solution Spot helping clints as they walk in with issues.