Entry Level Dispatcher Full Time • Lowell Benefits: + 401(k) + 401(k) matching + Bonus based on performance + Dental insurance + Health insurance + Paid time off + Vision insurance + Opportunity for advancement Location:Lowell, Arkansas Job Type:Full‑Time - Tuesday-Saturday 2p-10p Department:Field Operations / Dispatch / Customer Care Reports To:Dispatch Supervisor Job Summary As a Dispatcher, you will be the central point for coordinating service calls, supporting technicians in the field, and creating a smooth workflow between customers and operations. You will learn how to manage schedules, respond to customer requests, and help ensure timely resolution of electrical service issues. This position is ideal for someone looking for an energetic environment and who takes pride in helping others and is eager to learn. Key Responsibilities + Assign/dispatch field technicians to service calls based on location, urgency, availability, and skills. + Communicate with technicians to confirm arrival times, job details, and any changes. + Inform customers about service windows, delays, or changes in schedule. + Reschedule or adjust appointments as needed, coordinating with customers and technicians. + Maintain accurate records, job status, customer interactions, and technician requests. + Provide customer service—answering questions, managing expectations, escalating issues when required. + Receive incoming service requests via phone, email, or online forms; log details accurately. + Learn and follow company policies, safety guidelines, communication protocols. Requirements (Entry Level) Must‑Haves: + Strong verbal and written communication skills. + Basic computer skills; ability to learn and use dispatching / scheduling software. + Able to multitask, stay organized, and handle changing priorities. + Reliable attendance, punctuality, and professionalism. + Good interpersonal skills—team player mindset. + Ability to pass background check and drug screening. Nice to Have: + Previous experience in customer service or dispatch roles. + Familiarity with scheduling, routing, or dispatch tools (e.g., ServiceTitan or similar). + Some experience handling phone calls in a busy environment. + Knowledge or interest in electrical / home service industry (but not required). Working Conditions + Fast‑paced environment, especially during high demand / emergency or after storms. + Office‑based role with phone/computer use. + May require shift work (evenings, weekends, holidays) depending on service hours. Compensation & Benefits + Performance bonuses or incentive pay. + Health, dental, vision insurance options (if full‑time). + Paid time off / holidays. + 401(k) or retirement plan. + Opportunities for advancement. Why Work Here + Be part of a team that values responsiveness, quality, and great customer service. + Stable company with a trusted brand in electrical service. + Growth opportunities, competitive pay, and company benefits. + Working environment where you matter and are appreciated. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Join the Mister Sparky Team! Mister Sparky, what it means to be ELITE! At Mister Sparky we provide legendary service to our customers to restore the reverence of our trade. We improve the lives of our customers and always do the right thing. We accept nothing but the best! Are you ready to be a part of the best? Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not toMister SparkyCorporate.