Job Description Summary

Handles cash, credit, and refund transactions correctly.  Adheres to established procedures, administers the ticket system and completes related paperwork.  Provide support to overall management team as directed by the Entertainment Supervisor.

 

Essential Duties and Responsibilities (other duties may be assigned)

Welcoming guests in a polite and friendly manner. Sell tickets for headline concerts, entertainment events, special events and promotions. Utilize proper procedures and documentation for all transactions. Ensures bank is counted and balanced with Cage. Assists with ticket taking and usher duties as needed. Record and report database information to management.   Must possess and maintain a thorough knowledge of Agua Caliente Casinos special events, promotions, and advertising campaigns. Support, as needed, marketing/players club promotions by distributing gifts, helping with giveaways, tournaments. Answers phones and addresses calls appropriately. Provide excellent guest service. Must comply with all applicable Agua Caliente Casinos System of Internal Controls Standard Operating Procedures and all Tribal Regulations.

 

Supervisory Responsibilities

None

 

Access to Sensitive Areas and Information

Ticketing systems

 

Keys

Box Office

Box Office Bank Drawer

Office and Storage areas

 

Signatory Ability

None

 

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.