Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Manager

Job Description & Summary

PwC Overview:

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services

PwC Middle East Overview:

Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond

Corporate Culture & Working Environment:

Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table

As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events

Line of Service and Overview:

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems

Role Summary

The Enterprise Solutions Manager supports the Enterprise Architect in designing, packaging, and managing end-to-end technology managed services offerings across cloud, IT service management, security, infrastructure, and applications.
This role ensures that proposed solutions are technically sound, cost-effective, and aligned with client outcomes, while enabling delivery teams to operate efficiently under defined SLAs/XLAs.

Key Responsibilities

Solution DevelopmentSupport the Enterprise Architect in designing integrated managed services solutions across Cloud (IaaS, PaaS, SaaS), ITSM, Digital Workplace, Cybersecurity, Data & AI, Applications (SAP, Oracle, Microsoft), and Network/Infrastructure.Prepare high-level and detailed solution designs, service catalogs, and technical scope documents for proposals and RFPs.Develop cost models and TCO/ROI justifications with guidance from architecture and finance teams.Pre-Sales & Proposal SupportContribute to RFP responses, technical sections, and presentations.Engage with clients to gather requirements, clarify scope, and translate business needs into service capabilities.Assist in vendor and technology assessments to recommend the right stack for each deal.

Technology & Service Integration

Coordinate with tower leads (Cloud, Security, Apps, Infrastructure) to ensure solutions are integrated, scalable, and compliant.Document handover packages for delivery teams, ensuring smooth transition from design to operations.Support automation, AIOps, FinOps, and continuous improvement initiatives within the managed services model.Governance & StandardsHelp maintain solutioning standards, templates, and frameworks to ensure repeatable, quality offerings.Track emerging technologies (e.g., Agentic AI, cloud-native services) and recommend their inclusion in the portfolio.

Qualifications & Skills

Bachelor’s degree in computer science, Information Technology, or related field (Master’s a plus).Strong understanding of ITIL-based service models and managed services frameworks.Solid knowledge across Cloud (AWS/Azure/GCP), ITSM, Security Operations, Application Platforms, and Digital Workplace.Familiarity with TCO/ROI modeling, automation frameworks (AIOps/FinOps), and multi-vendor ecosystems.Strong communication and client-facing skills; able to work with technical and business stakeholders.Certifications such as ITIL, Cloud Architect (AWS/Azure/GCP), and TOGAF, are advantageous.

Minimum years experience required

10–15 years of experience in IT solution design, service management, or technology pre-sales.

Additional application instructions

N/A

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Automation, Automation Framework Design and Development, Automation Solutions, Budgetary Management, Business Process Automation (BPA), Business Process Improvement, Business Process Outsourcing, Business Transformation, Coaching and Feedback, Communication, Continuous Process Improvement, Creativity, Data Quality Automation, Deliverable Planning, Delivery Excellence, Design Automation, Digital Transformation, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 32 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date