Job Description Enterprise Security Strategy Program Manager The Enterprise Security Strategy Program Manager is responsible for assisting in the development, implementation, and monitoring of Enterprise Security’s overall strategy and performance. Enterprise Security includes Cybersecurity, Physical Security & Resiliency; and is critical to protect, defend and enable the success of Comerica. This role will provide oversight of the program’s people, process & technology strategy, planning and execution. Additionally, the Strategy Program Manager will be responsible for assisting the CISO and leadership team in the overall establishment and continuous improvement of our people management capabilities and partnering with involved parties. The incumbent will collaborate with cross-functional teams in developing and executing Enterprise Security’s overall capacity and demand management strategy. This role will also assist with monitoring our performance and driving insight through the development of KPIs and Operational Metrics. Finally, the incumbent will assist leadership in clearly defining and enforcing the program’s supervisory structure, enhance the overall accountability/ownership and strengthening supplier management capacities. Position Responsibilities: Strategy Development, Implementation, and Monitoring + Develop 3-5 years rolling roadmaps to outline where Cybersecurity as an internal service provider wants to be. + Serve as a central point of contact for the CISO and ensures operations and strategy are working as planned and ensure we continuously measure the program success. + Provide leadership support and help ensure the CISO's strategic vision reaches across the diverse teams that support global enterprise security initiatives. + Assist with program roadmaps and communications disseminated throughout the organization. + Aid the CISO to ensure business decisions are not hampered by security, but made and implemented with security and security policies in mind, resulting in an adaptable, secure operating business environment. + Work with Cybersecurity leadership team to help define program key performance indicators (KPIs) and other metrics that align with business initiatives and deliver to non-technical individuals. + Refine and operationalize the Cybersecurity's Target Operating Model (TOM2.0). + Maintain adequate knowledge on best practice recommendations based on the evolving threat landscape to protect the business. Cybersecurity People Management Strategy Planning and Execution + Perform strategic planning of Cybersecurity's human resources to align with the overall cyber program transformation strategy. + Ensure that critical roles have been developed by accountable managers. + Ensure the identification of key skillset and capacity gaps. + Create gaps closure plan with accountable managers. + Create career pipeline to allow career mobility. + Establish a Cyber program of mentorship/coach/evaluation /sponsorship to promote staff upskilling and career advancement. + Ensure the optimization of Cybersecurity's human resources and support our transformational changes through various programs such as: communication, training, further engagement, mentoring and coaching, recognition and rewarding programs. + Foster a synergistic team environment where employees are valued, challenged to achieve excellence and enjoy working for the company. + Promote a strong Cybersecurity culture within the Cybersecurity department, but also organization-wide across management and employees. + Ensure the establishment of a measurement system to track the usage and improvement of Cybersecurity's human resources to support the execution of our transformation strategy. + Work with the talent acquisition team to improve the talent recruitment through more diverse channels. + Work with Cybersecurity's PMO team to enhance the CTB demand management capability. Cybersecurity Capacity Strategy Development and Execution + Clearly define the Cybersecurity service offering, time required to deliver services, and accountable service owners. + Better estimate and manage demands driven by: + Cybersecurity's RTB and CTB initiatives + Cybersecurity's ongoing BAU activities + Technology Projects + Incremental Business Request + New Risks and Regulatory driven requirements + Allow flexible diverse sourcing options. + Ensure Cybersecurity's accountable parties continuously capturing accurate actual demands and service consumption data. Cybersecurity Supervisory Management + Work with the Cyber SLT team to clearly define the baseline RACI for all key functions and roles. + Operationalize the supervisory structure. + Enforce the supervisory structure though alignment with our HR processes and measurement systems (performance evaluation, compensation decisions, promotion decisions). + Reinforce communication and awareness to support the operationalization of the RACI structure for our key roles. + Continuously maintain and update the supervisory structure as needed driven by internal and/or external changes. + Meet relevant regulatory requirements. Other duties as assigned, including + Plan and/or execute special projects assigned by the CISO. + Conduct research and develop position papers on various topics raised by the CISO. + Help prepare and refine board-level and senior management presentations and company-wide Cybersecurity communications. Qualifications Position Qualifications: + Bachelor's Degree from an accredited university in Business, Engineering, Math, or other relevant degrees or High School/GED with 12 years of progressively responsible experience + 6 years of experience in business strategy experience and proficiency + 5 years of experience leading large, complex/critical projects + 5 years of experience influencing strategy for large organizations + 5 years of experience developing and presenting presentations to an executive level Preferred Qualifications: + 3 years of experience working in Cyber Security or Enterprise Security roles + Strategic Planning, Project Planning and Roadmap Development experience + Strong verbal & written communication skills + Business Development & Strategic mindset About Comerica We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure. Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI's Record of Arrest and Prosecution Background ("RAP Back") service, which provides ongoing notification to the Company of any updates to your criminal history. NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act. Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico. Comerica is proud to be an Equal Opportunity Employer-disability/veteran