**Description** SAIC is looking for an Enterprise Operations Center (EOC) Manager to join our team in Washington, DC at the Department of Transportation (DOT) Headquarters’ Building. **The Ideal Manager/Leader is able to:** + See the second and third order impacts of an outage. + They are able to provide necessary training for the EOC Technicians + Able to react to events/alerts, is able to run an outage bridge, and provide timely communication to the user community. + They also need the ability to hold technicians accountable if they fail to complete duties as assigned. **Duties Include:** + Responsible for managing and overseeing the operational support within the Data Centers, NOC, and DR team. + Manages and assigns tasks and deliverables. + Demonstrates required technical skills as well as the ability to organize, direct, and coordinate the planning and execution of all tasks and deliverables assigned. + Creates and establishes new standards and procedures and translates high level work plans into detailed assignments for team members. + Monitors and tracks progress of project and work plan **Qualifications** **Qualifications and Education Requirements** + Bachelor's degree and 14 years or more experience. Education may be considered in lieu of a degree + 10 years of related experience managing and leading teams providing operational support to the Data Centers, Network Operations Center (NOC), and Disaster Recovery (DR) team. + Ability to Manage a team of 13; multiple shifts to provide end to end monitoring for End User Services and Infrastructure devices across the Dept of Transportation Network. + Able to lead, provide immediate direction on criticality of outages and events. Able to clearly communicate with Federal Customers, technology leads, and vendor support. + Ability to obtain a DOT Public Trust, US Citizen or alien who has been lawfully admitted for permanently residence or employment. **Top Preferred Qualifications and Certifications** + ITIL Foundations V4 or above + Managed 24x7 365 Network Operations Center/Monitoring Center + Tier 2 and Infrastructure troubleshooting skills Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. REQNUMBER: 2510295 SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability