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Position summary

In the Master Data Specialist role, you are responsible for the dedication towards undisturbed business activities by committing to Service Level Agreement. In this role, you will ensure that technological architecture meets user requirements. Execute the day-to-day activities according to the agreed service level and in compliance with the SOPs of the respective business sub-process. Follow the instructions of the Lead Enterprise Master Data Management Operations regarding the daily work coordination, and propose process and system improvements across multiple divisions. Contribute continuously to the improvement of the performance of the Finance and Procurement organization as well as the performance of the RSS. 

Impact: This role has a major impact on the field of General Accounting and Management Accounting (Finance & Controlling), Procurement, Sales & Distribution and Reporting. (Due to the fact that all relevant processes have dependencies on the properly maintained Master Data)  

Responsibilities

Service Delivery

Perform complete, stringent and timely tasks including but not limited to:

System analysis, issue resolution, inquiry handling

Ensure process compliance

Handling incoming incidents, supporting Roche Affiliates 

Utilizing ticketing system for incoming requests and issues

Work to SLA thresholds for incident(s), request(s) 

Act as first point of contact for Business Users in regards to the maintenance of Supplier, Customer, Employee and Intercompany Master Data

Documentation handling and reporting

Maintain process documentation, training materials and knowledge base

Cross-Functional Collaboration

Proactively seek opportunities to allow more effective cooperation between teams/ team members regardless of country/functional assignments:

Training and advisory

Preparation of learning path including training material

Contribute to cross-departmental initiatives 

Coordinate with Support teams process- and system changes

Support other functions within the RSS by providing cross-department trainings

Service Transition

Project Management, process improvement

Project management (lead, coordinate, facilitate, participate within RSS projects and participate in global projects)

Deployment support (data collection, training, hypercare, HPALM test script creation, test coordination)

Participate in technology projects, providing functional analysis and testing and scripted regression testing in HP ALM system

Coordination of scripted testing involving regional users and RSS users

Identify opportunities for process improvement and assist in the implementation

Creation of action plans and roadmaps to implement the solutions

Assessing business performance and suggesting corrective actions

Install, maintain and support new applications

Prioritizing and managing several open cases and mini projects at one time

Leadership, People and Culture

Stakeholder Management

Regular communication to the Finance & Procurement community

Act as an escalation board in IT

Establish strong relationships with key internal stakeholders to understand their business needs

Provide exceptional Service support to the business

Establishing a good working relationship with the business and 3rd party

Work with a variety of business and technical teams to enhance service

Understanding business change needs, assessing the business impact of those changes, capturing, analyzing and documenting requirements and supporting the communication and delivery of requirements with relevant stakeholders

Understanding customers’ objectives, processes, and products E2E

Acting as a conduit between business and the technical support and project teams

Proactively seek opportunities to allow more effective cooperation between team members.

Actively participate in workshops, meetings and work-related team events

Display high integrity on the job and comply with the Roche guidelines.

Perform various assignments in flexible manner as business needs warrant (including cross geographic or cross functional tasks that might arise as business evolves)

Employees are responsible for performing their duties in line with the SHE (Safety, Security, Health and Environmental Protection) Guidelines and the applicable law. It is required to complete the mandatory training courses and follow procedures and instructions accordingly.

Who you are

You are a strong communicator & team player with multicultural acceptance and service orientation.

Strong communication skills in English (written and spoken) are essential.

Strong customer centricity and stakeholder management skills

Experienced in SAP (FI, MM, CO, SD)

Ability to work independently and in team as well

Focus on details and innovation

Skilled in multitasking and prioritization

Has analytical thinking

Master Data management experience 0-1 year

Project experience (desirable)

SAP technical knowledge  - MM, AA, SD module – limited (desirable)

MD basics (desirable)

Further requirements 

Experience in Shared Service or Customer Service Centre in a support function is a plus

Bring the following qualifications: 

Bachelor degree from the relevant fields of study: Finance or Accounting, Information Systems or Information Technology, Business Administration or Management, Data Science or Data Analytics, Supply Chain Management or Operations Management

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.