About this role:

The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company’s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers. 

The Chief Administrative Office (CAO), encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency (EBR); Strategic Programs and Process Improvement; Enterprise Change Management, and Supply Chain Management delivers important services for our employees and customers.  

Enterprise Incident Management (EIM) is embedded within EBR. The Incident Response Sr. Lead will report to the Director of EIM and will assist in the oversight of 24/7 Enterprise Response with responsibilities that include facilitation and coordination of incidents across the enterprise.   

The role will coordinate and align to the Enterprise Incident Management operating model by developing existing 24/7/365 response capabilities to ensure risks are evaluated, and the response by key stakeholders is strategically implemented and communicated across the enterprise.   

The Incident Response Sr. Lead will work closely with Global Incident Command Center leaders in Charlotte, Chandler, and Bangalore to ensure swift and seamless escalation and execution.   

 Core Responsibilities

Call Facilitation & Moderation - Lead triage, assessment, and response calls across incident types (e.g., cyber, operational, physical). Moderate discussions, ensure all relevant partners speak, and extract critical updates.Escalation Management - Determine severity level and appropriate stakeholder engagement (OC+1, OC+2, etc.). Decide whether and when to initiate follow-up calls.Quick Information Gathering & Clarification – Quickly assess and ask targeted questions to ensure full understanding of the issue, current status, and next steps.  Documentation - Keep real-time notes during calls to capture decisions, action items, and key updates. This supports accurate documentation and enables swift follow-up.Post-Incident Follow-Up – Review and contribute after-action reviews.

Key Traits of a Response Call Leader

Command and Control Presence - Maintains a strong presence on calls to drive tempo, ensure discipline, and keep the meeting focused. This includes asserting control when discussions drift, reinforcing urgency, and guiding participants through structured updates and decisions.Strong Communication Skills - Must clearly articulate complex issues across diverse audiences, ask probing questions, and synthesize updates into concise summaries for senior leadership.Situational Awareness & Judgment - Able to quickly assess the severity of incidents and determine appropriate escalation paths (e.g., OC+1 vs. OC+2 calls).Leadership Under Pressure - Leads calls with urgency and clarity, ensuring all stakeholders are aligned and action items are captured accurately.Critical Thinking & Decision-Making - Owns decisions about call timing, severity classification, and follow-up cadence. Must anticipate gaps and ask the right questions to surface risks.Partnership & Influence - Coordinates across business, technology, and communications teams. Must influence without direct authority.Agility & Responsiveness
Thinks on their feet and reacts swiftly in the moment. Must be able to pivot quickly as new information emerges, make fast decisions under pressure, and adapt the flow of the meeting to maintain momentum and clarity.

Required Qualifications:

7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Extensive demonstrated experience responding to high risk or complex incidents Extensive demonstrated experience using independent judgement to determine course of action to accomplish objectives (i.e. assessing a situation, determining level of impact, leading actions to control the incident, assigning and managing the proper resources and actions, and responsibilities for mitigating the incident) Extensive knowledge of and/or experience in banking operations and/or technology Strong interpersonal, influencing and communications skills at C-suite / Regulatory level with an ability to effectively manage and build relationships Ethical integrity and demonstrated ability to assess and determine when to raise concerns and escalate issues Demonstrated ability to work with team members at all levels within an organization to include briefings and presentations Leadership and project management skills to drive alignment with the current Incident Management controls aligned with the business processes Leadership experience in one or more of the following functional areas: crisis management, operational resilience, corporate security, business process, strategic planning, or project management 

Job Expectations:

Ability to travel up to 15% of the time

Flexibility to work in a 24/7 environment.

Posting End Date: 

6 Oct 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.