This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you an expert in billing and collections with a knack for resolving complex customer issues? As an Enterprise Billing Resolution Coordinator at Spectrum, you will serve as the primary advisor for carrier customers—leading cross-functional efforts to resolve billing inquiries, disputes and collection matters. Your analytical skills and collaborative approach will drive solutions that enhance the customer experience and ensure accurate account management.

How You Will Make an Impact

Lead collaboration between customers, sales and internal departments to resolve billing inquiries, disputes and collection issues within established service level agreementsAnalyze and reconcile inventory discrepancies, ensuring accuracy between invoices and Spectrum inventory systemsCommunicate with finance teams at the manager, director and executive level to address billing and collection matters, escalating when necessaryResearch and resolve customer billing disputes including issues related to incorrect rates, taxes, surcharges and disconnectsDevelop and present alternative solutions for account reconciliation and payment resolution for management approvalEngage internal teams to submit rate information or order requests for billing corrections, facilitating dispute resolutionEstablish audit processes to validate services listed on invoices and in inventory systemsWork closely with customers on collection matters, arrange payment terms, resolve disputes and assist in the collection of undisputed balancesContribute to decisions regarding service disconnection for non-payment and holding future orders until accounts are currentProvide regular status updates to sales management on past due balances, aging reports and other requested metricsUtilize aging and adjustment reports to analyze trends, develop plans for long-term issue resolution and present solutions to management

Working Conditions

Office environmentExposure to moderate noise levelsTravel as required

What You Will Bring to Spectrum

Required Qualifications

Education

Associate’s degree in finance, accounting or related field, or equivalent combination of education and experience

Experience

3+ years of billing and collections experience3+ years of project management experience3+ years in the telecommunications field2+ years of data entry experience

Skills

Ability to read, write, speak and understand EnglishProficiency in Excel, PowerPoint and WordKnowledge of telecommunication industryAbility to establish rapport and build trust with customersSkill in meeting deadlines and prioritizing tasksUnderstanding of documents supporting sales initiatives for all services and projectsAbility to step into leadership roles as customer relationships require and work independently with minimal guidance
CAM107 2026-77652 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13533 Business Unit: Spectrum Business Zip Code: 28273

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.