Carrollton, GA, 30118, USA
12 hours ago
Enrollment Specialist
Description We are currently seeking a highly motivated Enrollment Specialist to join our remote call center team. This Enrollment Specialist role is a critical part of our sales support function, where you will play a key part in ensuring accurate benefit verification and documentation. As an Enrollment Specialist, you will work closely with field sales agents to transition point-of-sale calls and provide essential backend support. Schedule & Location + Remote (must reside in CST/EST states) + Monday – Friday with occasional Saturdays + 8-hour shifts between 7:00 AM – 6:00 PM CST + Must be flexible with hours during peak season (October – December) Responsibilities + Serve as a liaison between field sales and internal systems by supporting sales agents during point-of-sale calls + Handle high call volumes, especially during open enrollment season (call volume doubles or triples during peak months) + Accurately verify member benefits, copays, and billing details + Ensure proper documentation with high attention to detail + Use multiple computer systems and applications to input and retrieve data efficiently + Provide bilingual support if applicable (Spanish or Korean preferred) + Consistently demonstrate empathy and professionalism on every call + Maintain reliable attendance and performance during high-volume periods + Learn and adapt quickly to technology and the job’s high-level workflow Requirements Job Requirements + Previous call center experience required + Medicare, billing, or copay knowledge strongly preferred + Must be computer savvy and able to navigate multiple systems at once + Strong communication and interpersonal skills + Proven ability to remain calm and accurate under pressure + Bilingual in Spanish or Korean is a strong plus + Ability to work full-time hours and maintain consistent attendance + Previous experience in a sales support or enrollment environment is a plus TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
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