Core Tasks & Responsibilities:

Work in focused school-specific outbound task forces to drive pipeline enrollment goals Support interested families via inbound calls in a phone queue setting, assisting families through the enrollment process Make outbound calls to families interested in enrolling in Connections Academy schools Serve as an enrollment subject matter expert to families during the enrollment process Act as an ambassador for the school in interactions with students and families Act as a liaison between local schools and enrollment to resolve issues that may impede enrollment Remain up to date with changes in enrollment policies and guidelines and communicate changes to families Communicate changes in school events, policies, and guidelines through interaction with school staff and parents Other duties as assigned

Qualifications:

Demonstrated consultative sales experience and high-volume call metrics required Proven experience supporting families and schools with complex enrollment requirements and/or 2+ years of demonstrated phone remote, phone-based admissions experience Delivers quality enrollment conversions from inbound and outbound communication. Bachelor’s degree in Communications, Education, Sales, or a related field preferred Commitment to a schedule within the hours from 8am to 10pm EST Monday-Friday Commitment to working overtime during peak season, July-September Excellent oral, written, and interpersonal communication skills Prior customer service experience preferred Prior experience in a phone queue a plus Technologically proficient (especially with Microsoft Office 365: Teams, Excel, Word, SharePoint, PowerPoint, Outlook) Possess a high degree of attention to detail and be able to multitask effectively Ability to follow explicit instructions consistently but is also able to exercise good judgment when making work-related decisions Must be able to work effectively as a part of a team and independently Must enjoy a challenging work environment that requires flexibility, self-direction, creativity, strong communication, and organizational skills Ability to manage stressful situations in a calm, courteous, and efficient manner Must be willing to work shift work to support assigned time zones.
 

Competencies:

Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems and successfully cultivate and nurture families in an enrollment pipeline with complex enrollment requirements. Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations. Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Resourcefulness - Securing and deploying resources effectively and efficiently. Nimble Learning - Actively learning through experimentation when tackling new problems, using both successes and failures are learning fodder Ensures Accountability - Holding self and others accountable to meet commitments. Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Customer Focus - Building strong relationships and delivering customer-centric solutions