Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced and collaborative environment? If so, we have an exciting opportunity for you!

Thermo Fisher Scientific Inc. is excited to welcome a highly motivated and experienced Customer Service Representative to our world-class team in Budapest.

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Our commitment is to assist our customers in different aspects, such as life sciences research, solving analytical challenges, improving laboratory efficiency, enhancing diagnostics for patient health, and contributing to the development and manufacture of transformative therapies.

How will you make an impact?

The Customer service representative is member of a multi-cultural team and enjoys working in an international setting, whereby a wide range of administrative duties need to be fulfilled. The team provides internal support to Thermo Fisher collaborators and the field engineering team and, delivers professional service and excellence in a high-volume diverse back-office environment.

What will you do

- Support Request for Quotation process.

- Maintain and update contract database.

- Tracking and updating data in Excel reports.

- Create and assign tickets in the ticketing systems (SAP, C4S).

- Proactively handle equipment data.

- Maintain customer accounts with the support of the Master Data Team

- Document all required information, keep work instructions and operating procedures up to date.

- Perform invoicing activities (investigate, finalize, and send invoices to the customers).

- Handle and resolve queries complaints.

- Take an active part in continuous process improvement and standardization to increase efficiency.

- Build and maintain relationship with the sales department, dispatching team and additional accounts within the business unit.

How will you get here

A minimum of 1 years’ customer service experience is preferred, but not essential. Fresh graduates are also welcome.

- A bachelor’s degree is preferred.

- Proficiency of the English both written and verbal. German language knowledge is an advantage.

- A skilled Microsoft Office user.

- Customer Focused attitude.

- Strong written and verbal communication skills

- Display attention to detail and accuracy in the workplace.

- Able to prioritize optimally and multi/task under deadlines.

- Demonstrate judgment, tact, and diplomacy in dealing with internal and external customers.

- Experience with SAP, C4S, SFDC preferred but not crucial.

What We Offer: 

Competitive Compensation Package: Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included. Comprehensive Health & Well-being Support: Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs. Career Growth & Professional Development: Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment. Modern & Convenient Work Environment: Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided. Inclusive, Multilingual Culture: Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology. Engaging Community & Events: Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements. 

We offer an innovative, forward-thinking environment with outstanding career development prospects. Join us and be part of a team that stands for integrity, intensity, involvement, and innovation.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued