Job Location

Job Description

Ready to shape consumer experiences for some of the world’s most iconic brands?

Join P&G and represent leading consumer goods brands like Ariel®, Pampers®, Gillette®, Oral-B®, Pantene® for our markets.

If you’re passionate about communication, problem-solving, and creating positive consumer experiences, this role is for you!

What You’ll Do

Engage & Listen: Understand consumer concerns with empathy and professionalism.

Resolve Issues: Manage complaints efficiently, collaborating with team leaders for timely solutions.

Document & Improve: Keep accurate records and suggest process improvements to enhance the consumer journey.

Follow Through: Ensure cases are resolved and consumers stay informed.

Learn & Grow: Participate in training sessions and support onboarding of new team members.

Feedback Implementation: Suggest improvements to enhance consumer care services and streamline processes, drawing from previous experience in process optimization.

Job Qualifications

Excellent verbal and written communication skills in English are required

Bachelor’s degree / Master’s degree

Proven experience in customer service or consumer care role/handling complaints

Passion for consumer care and a genuine desire to help. Strong problem-solving skills and the ability to think critically under pressure.

Ability to work collaboratively in a team-oriented environment while also being self motivated.

Why Join Us?