**Date Posted:** 2025-08-11 **Country:** United States of America **Location:** HNC01: UTAS Headquarters (HS) 2730 West Tyvola Road, Charlotte, NC, 28217 USA **Position Role Type:** Hybrid **U.S. Citizen, U.S. Person, or Immigration Status Requirements:** U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. **Security Clearance:** None/Not Required Collins Aerospace is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Created in 2018 by bringing together Rockwell Collins and UTC Aerospace Systems, Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market. **_**_** **_This is a Hybrid position for Charlotte, NC or Cedar Rapids, IA. **_** **What YOU will do:** + Plan and provide service management leadership for a group of software support engineers to ensure commitments are met. + Provide day-to-day support of all Engineering Solution applications for ALM, JSM, Jama, and SVN. + Manage key performance metrics for the support ticketing system, provide regular status reports and sustainment operation reviews. + Lead improvement targets flowing down from Organizational goals.  + Partner with engineering and proposal teams to capture requirements, create executable plans, and ensure effective support across functions.  + Direct and manage support team, resources, and third-party collaborations to advance Agile initiatives and streamline support solutions. + Lead cross-functional collaboration and root cause analysis to solve complex challenges.  + Utilize service management metrics to drive change and improvements. + Coordinate and manage the development of tools and methods to automate processes. **Qualifications You Must Have:** + Typically requires a University Degree and minimum 10 years prior relevant experience **or** an Advanced Degree in a related field and minimum 7 years of experience. + Must be a U.S. citizen.   + Experience as a Service Manager leading cross functional teams. + Working experience with Agile methodology. + Strong technical and people leadership skills. + Demonstrated ability to recruit, mentor and develop staff. + Possess a collaborative way of working. + Demonstrated success in balancing business needs and affordability. **Qualifications We Prefer:** + Adaptable and flexible to changes in assignments, responsibilities, and resources. + Highly self-motivated and capable of establishing a positive work environment. + Excellent written and verbal communication skills. + Dedicated to team success over individual success. + Ability to evaluate and report overall performance to plan as appropriate. + Ability to analyze data and determine appropriate actions to correct problems. + Ability to train and mentor other team members. + Experience with Model Based Systems Engineering (MBSE).   + Experience with Atlassian suite of tools, including JIRA. **What We Offer:** Some of our competitive benefits packages include: + Medical, dental, and vision insurance. + Three weeks of vacation for newly hired employees. + Generous 401(k) plan that includes employer matching funds and separate. employer retirement contribution, including a Lifetime Income Strategy option. + Tuition reimbursement program. + Student Loan Repayment Program. + Life insurance and disability coverage. + Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection. + Birth, adoption, parental leave benefits. + Ovia Health, fertility, and family planning. + Adoption Assistance. + Autism Benefit. + Employee Assistance Plan, including up to 10 free counseling sessions. + Healthy You Incentives, wellness rewards program. + Doctor on Demand, virtual doctor visits. + Bright Horizons, child, and elder care services. + Teladoc Medical Experts, second opinion program. +  And more!  **Learn More & Apply Now!** Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies?  Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information and processes. From making aircraft more electric, intelligent and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there’s no better place to be right now than in digital. If you’re an agile thinker who enjoys utilizing modern technology to make big improvements, then you’re a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today! **WE ARE REDEFINING AEROSPACE.** * Please consider the following role type definitions as you apply for this role. Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader. _Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings._ At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day. The salary range for this role is 124,000 USD - 250,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. _RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act._ **Privacy Policy and Terms:** Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.