Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.Role: What will I be doing?In this role, you will be responsible for developing and reporting on metrics and Key Performance Indicators related to capacity of skills, product SKUs, and other business drivers. You will also drive interlocks with other organizational units within Splunk to ensure cohesion and coordination in the execution of related initiatives and activities. You are required to be proficient in Scrum methodologies and must be comfortable using Jira, Smartsheet, and similar applications to supervise progress. As a member of the Methodology & Strategy (M&S) team, you will help drive a culture of continuous improvement through these important metrics and organizational interlocks. The work you do as a Program Manager for M&S will advise the development of future operating strategies and general decision-making by executive leaders. You must be a highly effective collaborator and communicator with phenomenal ideas, and confident in leading change management and improvement.Responsibilities: I want to, and can do that!Conceive, develop, and implement new programs and improve the quality of existing offerings and processes to support the Customer Success organization’s strategic goalsQuery Salesforce and analyze data to identify trends and report metricsApply the concepts of project management, ITIL, and continuous process improvementEstablish “The Definition of Done” for project tasks and manage expectations for stakeholders, points of contact, and the M&S Team leadLead difficult conversations in a professional way and apply judgment to assess urgency and prioritize efforts in alignment with organizational goalsChampion and manage multiple critical initiatives, collaborate across wide range of team members, maintain attention to quality and detail (good enough won’t fly here); hold yourself accountable to the expectations you set;Represent and advocate for the organization in cross-functional initiatives and discussionsKeep in close touch with the Manager for the assigned tasks; communication is 80% of your successRequirements5-8 years proven experience in project and program management, either supporting or delivering for a professional services organizationCertified scrum master with experience working with JIRAThis experience must include the management of expectations and duties beyond the basic precepts of project or program managementMust understand the customer life cycle, what customers expect from a professional services team, and how professional services organizations should care for their internal resources and customersIn-depth understanding of how organizations support and services work in a SaaS modelProject/program management certification, systems engineering, customer success management, or ITIL certification, a plus; certification in quality management is also a plus (such as Six Sigma, Lean Six Sigma)Solid understanding of continuous process improvement and change management principlesAbility to self-direct and identify and implement tasks and initiatives with little managerial oversightStrong understanding of Google Sheets and/or Smartsheet, Salesforce, and desktop publishing software applicationsSplunk is an Equal Opportunity EmployerSplunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Base Pay Range: $ 110,800 - $155,100We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements. Click here to review the US Department of Labor’s EEO is The Law notice. Please click here to review Splunk’s Equal Employment Opportunity Policy Statement. If you need assistance or an accommodation to apply or during the hiring process, please let us know by completing our Accommodation Request form. Splunk also has policies in place to protect the personal information candidates disclose to us as part of the application process. Please click here to review Splunk’s Career Site Privacy Policy. Splunk does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Please click here to review Splunk’s Pay Transparency Nondiscrimination Provision. Splunk is committed to the health and safety of our employees and customers. We comply with local, state/territory, and federal regulations to prevent the spread of COVID-19 in the countries in which we operate. Splunk provides reasonable medical, religious, or other legally required accommodations for eligible employees. Splunk is committed to providing access to all individuals who are seeking information from our website. Any individual using assistive technology (such as a screen reader, Braille reader, etc.) who experiences difficulty accessing information on any part of Splunk’s website should send comments to [email protected]. 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