Job Summary:

The eDiPS Services Team provides technical support to external and internal clients (Institutional and Private Wealth) for the firm’s electronic trading and services platforms.  The team is main point of contact for technology related aspects including, but not restricted to, authentication both static and secure, entitlements, navigation and internal trade flow issues. Platforms include, but are not limited to, Marquee Trader, Goldman 360, Bloomberg, and Goldman Sachs Private Wealth Management. This is a global team with 24x7 support hours.     

Pincipal Responsibilities:             

Technical platform support, access and entitlement administration, and client training for various client web platforms, desktop, and mobile applications such as: Private Wealth Management client webElectronic Trading proprietary and consortium applicationsGoldman 360 Portal research and analyticsInteract with external clients via incoming and outgoing telephone and email (and sometimes face-to-face)Interact with internal clients and application development teams across Sales, Operations, Trading, and PWM teamsCoordinate seamless client coverage between Asia-Pac, EMEA, and American’s regionsTroubleshoot and escalate problems to stakeholders timely and as requiredFollow-up on open issues and obtain resolutions Identify enhancement and automation opportunities and facilitate inclusion in the application development Project manage new business start-up initiativesAdhere to firm’s compliance and risk management proceduresPerform statistical analysis and business reporting for marketing and sales teams

Experience / Skills

Broad financial industry knowledge and experience required/Digital Financial experience a significant plusKnowledge of internet-based applications including Windows, Google, and iOS platformsKnowledge of internet networks, firewall, security settings, and B2B connectivityAbility to deliver superior professional service to internal and external clientsAbility to multitask in a fast-paced environment and perform team responsibilities under pressureStrong organizational, communication, leadership, interpersonal and time management skillsCandidate must be proactive, enthusiastic and team oriented within a global teamDemonstrated project management skillsIncident Management experience, strong communication and global exposure, handle multiple threads and ability to prioritize in high pressure, strong analytical skillBachelor’s degree (U.S. or equivalent) in Information Systems, Engineering, Business, Economics, or a related field.