Enterprise Analytics Services (EAS) team (Part of Cloud Technology Services Organization) is seeking a highly motivated and experienced Engineering Group Manager to play a key role in enhancing our Business Intelligence Services. This role requires a thought leader and hands-on contributor who thrives in a fast-paced environment and is passionate about building and managing best-in-class BI products as a service. This is a critical role focused on strengthening our platform capabilities and ensuring we meet the evolving needs of our growing customer base, particularly in the APAC and EMEA regions. **Responsibilities:** • Enhance the reliability, performance, and scalability of our global Business Intelligence services platforms. • Address region-specific requirements, mitigate operational risk, and ensure consistent, high-quality service delivery in strategically important markets. • Automate and standardize processes to reduce manual effort and improve operational effiency. • Design and architect services to handle growth, usage spikes, and ensure cross-regional availability. • Enable SaaS (Software As A Service) or PaaS (Platform As A Service) solutions on AWS/GCP to reduce on-prem Data center foot print and leverage Gen AI capabilities. • Champion SRE principles and drive the adoption of best practices within the team. • Assess the current technology landscape and identify key areas for infrastructure automation, configuration management, monitoring, and alerting. • Design and implement proactive monitoring and alerting systems to detect and respond to production issues, focusing on preventive solutions. • Develop and track key performance indicators (KPIs) for BI Services and implement processes for continuous improvement. • Operationalize highly available services across multi-region and multi-data center environments. • Lead root cause analysis for service outages, providing architectural and engineering recommendations for remediation. • Collaborate with senior leaders across various functions including external partners to achieve organizational objectives. • Develop and maintain an internal knowledge base to educate partners and support teams. • Mentor and develop team members. **Qualifications:** • 15 + years of experience as a Solution Architect, with a proven track record of designing and implementing highly available platforms and services supporting diverse workloads. • Deep understanding of fail-over processes and solutions design. • Strong scripting skills (Shell, Python, Ruby, Perl, etc.). • Extensive experience with virtualization, containerization, and cloud technologies (VMware, Docker, Kubernetes, Cloud Platforms such as AWS, GCP). • Expertise in platform architecture with the ability to apply SRE principles to design resilient services. • Strong analytical and problem-solving skills along with building large scale platforms. • Strong experience in designing complex solutions for Financial industry. • Hands-on experience gathering performance metrics, troubleshooting, tuning, and monitoring systems. • Proficiency in installing, configuring, and troubleshooting Linux and Windows-based environments. • Experience with Agile methodologies (Scrum, Kanban). • Experience with automation technologies (Ansible). • Experience with CI/CD tools. • Knowledge of Business Intelligence products (Tableau preferred) and data federation tools (Starburst a plus). • Experience deploying and administering large-scale Business Intelligence implementations. • Strong understanding of security best practices. • Experience with monitoring platforms (Grafana a plus). • Excellent written and verbal communication skills. • Strong team player with a passion for knowledge sharing, cross-training, and continuous learning. • Ability to present complex technical concepts to both technical and non-technical audiences. • Experience managing vendor relationships. • Experience working in the financial services industry or a large, complex global environment is preferred. **Education:** + Bachelor’s degree/University degree or equivalent experience + Master’s degree preferred ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Systems & Engineering ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights 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