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Divisional Director
London / Midlands

Role Overview

The Divisional Director oversees the strategic direction, operational delivery, and financial performance of the account for Integral UK, ensuring exceptional client service and sustainable business growth.

Key Responsibilities

Provide strategic leadership across the account, aligning with both Integral UK's business objectives and client expectationsManage client relationships at senior level, serving as the primary point of contact for escalated issuesOversee operational delivery across multiple sites/regions, ensuring compliance with SLAs and KPIsLead and develop a high-performing team of operational managers and support staff (circa 250)Drive financial performance including P&L responsibility, budget management, and revenue growthImplement continuous improvement initiatives to enhance service delivery and operational efficiencyEnsure compliance with health and safety regulations, quality standards, and industry best practicesIdentify and pursue new business opportunities within existing client relationshipsCollaborate with other divisions and support functions within Integral UK

Qualifications and Experience

Extensive experience in facilities management or property services, with proven leadership in managing large accountsStrong commercial acumen with track record of P&L managementExperience in stakeholder management at senior/executive levelRelevant industry qualifications (e.g., BIFM, IWFM, RICS)Proven ability to lead and develop teams in a multi-site environmentExcellent communication, negotiation, and presentation skills

Additional Information

The role may require travel to various client sites across the UK

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Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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