The Developer Collaboration team is leading the Atlassian products roll out at Goldman Sachs. The Atlassian Product Support Associate role is more than just a member of the team that is responsible for the management of Atlassian toolset, they are responsible for injecting a “human first, customer centric” mindset into everything we do end-to-end. While primarily focused on Jira and Confluence, this role is heavily influenced by the customer success methodology, AWS technologies, Agile principles, and basic technology project management.  

The Developer Collaboration Team partners with internal stakeholders across business units and functional groups globally to drive strategic engineering and collaboration initiatives that deliver end user outcomes, while creating and maintaining an outstanding customer experience, at scale. This means dissecting and translating user business needs and requirements, prioritizing efforts into a product map that is aligned with outcomes, success criteria and measurement. To put it simply Atlassian Support Associates are the "Creators, Facilitators & Moderators of End User Experience" and are key to creating an environment of transparency, rigor, collaboration, value and speed in the design and implementation of the changes we are driving as a firm.  

As part of the developer collaboration team, the individual will work with product management, engineering, and other pillars across the firm to ensure users are getting the most out of the Atlassian product suite.

Qualifications & Responsibilities:

2-4 years of JIRA/Confluence administration.Manage and maintain configuration efforts across the tool sets and implementation of various plugins and integrations, such as Advanced Roadmaps, Automation for JIRA, JMWE, EazyBI, Zephyr, Gitlab, and other integrations.Create workflow and other project customization best practices and documentation.Develop and manage Atlassian training program rollout and schedule.Will be an engineer at heart, who understands Agile principles and has knowledge of scrum/kanban activities and frameworks. Excellent problem solving and process implementation skills.Excellent verbal, written, and customer service communication skills.A detail-oriented project, motivated, independent, self-starter with the ability to work in a fast-paced environment.Previous experience working in the financial industry is a plus.