Primary Roles & Responsibilities

Hiring Voice Engineer 

Work Location: Lucknow - UP State - as resident engineer  - Under Gurgaon office 

Qualified candidates will have hands on experience with: 

· Avaya Communication Manager

· Avaya System & Session Manager

· Avaya Application Enablement Services

· Avaya Call Management System

· Avaya Media Gateways

· Avaya Soft Clients (One-x, Avaya Agent For Desktop, Equinox & Workplace)

· Avaya Hard Phones (16xx, 96xx, J Series, K Series & B Series)

· Avaya, Nice or Verint Call Recorders

Candidate must have experience with listed skills: 

· Providing Tier 1-2 support for enterprise Avaya network 

· Managing complex voice projects across all teams 

· Troubleshooting and problem identification 

· Working w/ equipment vendors and telecom providers to resolve issue

· Monitoring and resolving service requests based on SLAs 

· Communications skills across many concurrent deployment teams/management 

· Knows data & VoIP principles supporting converged voice/data network environment 

· Working knowledge of supporting telephony contact center products 

The candidate will be expected to

· Support & maintain current telecom systems and services in enterprise network

· Provide advanced telecom support & admin

· Perform software installations, Upgrades, Maintenance & Patching

· Support beyond moves, adds & changes

· Take lead in updating customer on regular basis and avoid escalations. 

 

Education / Experience Requirement

Education: Diploma /Graduate .

Experience 4+ years of relevant SI Solutions experience from IT&T Industry background

Supervisory Responsibility

This position has no direct reports.