MAKE HISTORY WITH US!

 

At PMI, we’ve chosen to do something incredible.  

We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future. 

With huge change, comes huge opportunity.  So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and you will have the space to move your career forward in many different areas/directions.  

 

IT at PMI 

 

PMI’s journey to a smoke-free future implies a shift from a tobacco manufacturer to a science and technology-based consumer facing organisation. 

Such a shift creates an abundance of unique and transformative IT projects to match all levels of skills and ambitions. You’ll feel like you’re working in a start-up – with the freedom to shape and define the future of digital, but with the support and scope of a vast global business. You’ll get a chance to work with cutting-edge technologies (e.g., Cloud, APIs, AI) as well as management practices (e.g., Agile, Design Thinking, Product Management).  Our environment is fast-paced and highly collaborative.  If you want the freedom to find new ways to connect with consumers, there’s no better place to progress your career. 

Digital at PMI is dynamic, diverse, and disruptive. Join us and become a part of a top talent team where you can bring new ideas to life in a global function that is a key driver of the success of our business. 

  

Joining Technology & Platform Engineering 

 

The Technology & Platform Engineering (T&PE) is a group of IT experts who are passionate about ushering PMI into a smoke free future through technology. From best-in-class cloud infrastructure to leading-edge software engineering, this diverse multicultural group provides the future-proof technology foundations powering Philip Morris International’s digital transformation. Inspired by digital-born companies, we have adopted new ways of working where self-organized teams and empowered individuals are the norm.  

 

What’s the purpose of this role? 

 

The Platform Management Engineer role is responsible for ensuring reliable, secure, and automation-driven operations of the Microsoft 365 / Office 365 platform. This position combines platform engineering, operational discipline, and governance-aligned decision-making to support tenant health, license lifecycle management, and controlled administrative operations.

 

Your day-to-day 

 

Automation-First Platform Operations

Design, build, and maintain automation to support core O365 tenant operationsEnsure automated workflows for tenant maintenance, configuration controls, and health monitoringDrive consistency and repeatability of operational tasks through engineering rather than manual execution

 

License Provisioning & Lifecycle Governance

Operate and optimize license assignment and removal processes across the Microsoft 365 ecosystemImplement lifecycle controls that ensure compliance, cost optimization, and operational continuityManage governance-aware exception handling for specific scenarios (e.g., onboarding continuity, operational emergencies)

 

Controlled Tenant Administration

Perform privileged admin actions in a justified, documented, and least-privilege mannerSupport engineering activities in non-production tenants, including testing, validation, and automation developmentMaintain clear rationale and records for escalated privileges to ensure full transparency and governance adherence

 

Engineering-Driven Platform Support

Troubleshoot platform-level issues and collaborate across teams to identify root causesConvert recurring operational issues into engineering fixes (automation, configuration hardening, control improvements)Provide guidance to dependent teams on platform capabilities, limitations, and recommended patterns

 

Stakeholder Alignment & Governance Compliance

Communicate platform impacts, risks, and constraints clearly to service managers, architects, and product ownersEnsure operational decisions align with security policies, governance models, and platform roadmapsMaintain alignment with strategic platform direction and operational realities

 

Documentation, Runbook Quality & Control Hygiene

Create and maintain technical documentation, operational runbooks, and automated workflow descriptionsEnsure platform operations do not rely on tribal knowledge by maintaining structured documentationCapture rationale for privileged actions and exceptions to maintain auditability and governance integrity

 

What is needed to succeed in this Role? 

 

Proven O365 / M365 Platform Engineering Experience

Hands-on experience administering Microsoft 365 / Office 365 services in an enterprise environmentStrong understanding of tenant-level operations beyond end-user supportDemonstrated ownership of platform reliability, readiness, security, and governance outcomes

 

Automation and Engineering-First Operations Mindset

Experience designing and maintaining automation supporting O365 tenant operations and license lifecycle managementStrong scripting skills (PowerShell required; bonus for Azure Automation, Graph API, GitHub workflows, etc.)Ability to translate operations requirements into repeatable, scalable engineering solutions

 

Identity, Access, and Governance Expertise

Understanding of enterprise IAM concepts: RBAC, groups, admin roles, conditional access, approval flows, SoDAbility to work within strict privilege boundaries while delivering operational outcomesExperience operating in environments with rigorous oversight of administrative actions

 

Operational Troubleshooting & Escalation Discipline

Ability to diagnose platform issues using evidence-based methods (telemetry, logs, admin portals, automation output)Skilled in collaborating with engineering, identity, networking, or security teams to resolve systemic issuesClear communicator capable of breaking down technical constraints for business and non-technical stakeholders

 

Documentation, Control, and Process Hygiene

Produce high-quality operational documentation, runbooks, and exception logsEnsure all privileged or exception workflows are justified, recorded, and compliant with governance standardsMaintain transparency around the why behind operational decisions

 

JOIN US! 

 

* For those applying in Poland, in this position you will earn no less than 14 000 PLN gross monthly.