**DESCRIPTION** We are looking for a talented **Engine Field Service Technician** to join our team specializing in **Services, Maintenance and Diagnostics** for our **Service Operations Department** in **Sishen Mine, Kathu, South Africa.** **In this role, you will make an impact in the following ways** : + Deliver Reliable On-Site Repairs: You'll diagnose and complete less complex engine repairs directly at customer sites, ensuring minimal downtime and maintaining operational continuity. + Enhance Customer Satisfaction:By engaging professionally and courteously, you'll build trust and ensure customers feel heard and supported throughout the service process. + Ensure Efficient Service Execution **:** Your use of specialized tools and adherence to documented procedures will lead to accurate diagnostics and timely repairs, boosting service quality. + Maintain Equipment Health: Performing scheduled preventative maintenance will help extend engine life and reduce the likelihood of future breakdowns. + Support Team Collaboration:By escalating unresolved issues to senior technicians or supervisors, you'll contribute to a collaborative problem-solving environment and ensure complex issues are resolved effectively. + Drive Continuous Improvement:Completing service documentation accurately helps improve internal processes, warranty tracking, and quality assurance. + Identify Growth Opportunities:Spotting additional service needs during visits allows you to proactively support customers and contribute to business development. + Promote Safety and Compliance:Your adherence to Health, Safety & Environmental policies ensure a safe working environment for yourself, your team, and the customer. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Strong Diagnostic and Troubleshooting Skills:You must be able to translate customer complaints into actionable troubleshooting plans using guided workflows, specialized tools, and diagnostic software to isolate and resolve issues efficiently. + Proficiency with Electronic Service Tools: Success depends on your ability to identify and use the correct hardware and software tools, interpret results accurately, and determine the next steps for effective service resolution. + Understanding of Engine System Interactions: You’ll need to analyze how mechanical and electrical systems interact (e.g., exhaust, cooling, fuel, sensors) using service publications and measurement tools to ensure accurate diagnosis and repair. + Commitment to Quality Repairs and Documentation:Performing repairs within standard timeframes, following guidelines, and documenting all steps thoroughly ensures high-quality service, cost-effective maintenance, and seamless communication across teams. **QUALIFICATIONS** **Education/ Experience** + Matric certificate + Complete N2 certificate + Diesel mechanic trade test or Millwright trade test + Valid driver silence + experience working with diesel engines + 1-3 years working experience post apprenticeship + Apprentice Trained Engine Technician (Preferred) **Job** Service **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Technician **ReqID** 2418624 **Relocation Package** No