**DESCRIPTION** We are looking for a talented Engine Field Service Technician (Level III), specialising in Service, based in Wishaw, Scotland, United Kingdom. This is a permanent role, working Monday to Friday 8am – 4pm. In this role, you will make an impact in the following ways: + Lead complex troubleshooting and repair operations across Cummins mid-range to high-horsepower products, ensuring high-quality service delivery on customer sites. + Drive operational excellence by adhering to Cummins’ Standard Repair Times (SRTs) and using electronic tools like Guidanz, SAP, and ANVL to complete documentation and service tasks efficiently. + Strengthen customer relationships by serving as the primary technical contact, delivering prompt and effective support, and identifying additional service opportunities. + Champion health and safety by modelling proactive behaviours and ensuring compliance with all relevant policies and legislation. + Mentor and develop technicians and apprentices, transferring technical knowledge and reviewing repair plans to build team capability. + Support strategic initiatives by contributing to local CIT projects and collaborating with branch teams to meet business goals. + Ensure technical accuracy and escalation by diagnosing complex issues, documenting troubleshooting steps, and escalating unresolved problems to product specialists. + Enhance service quality and efficiency through expert use of diagnostics and electronic service tools, ensuring repairs meet Cummins standards and customer expectations. **RESPONSIBILITIES** To be successful in this role, you will need the following: + Advanced technical proficiency in engine systems, diagnostics, and electronic service tools to manage complex repairs and preventative maintenance. + Strong communication and customer focus, enabling you to tailor solutions to diverse client needs and foster long-term relationships. + Leadership and coaching skills to guide junior technicians, manage conflict, and develop talent aligned with organisational goals. + Adaptability and self-development mindset, embracing continuous learning and growth through formal and informal channels. **QUALIFICATIONS** Education/Experience: + Vocational diploma from a relevant technical institution; Apprentice Trained Engine Technician is preferred. + Locally valid driving permit. + Significant field service experience with expert-level knowledge of engine products. + Proven customer service background. + Experience providing technical advice and coaching to junior technicians is preferred. **Job** Service **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Technician **ReqID** 2420153 **Relocation Package** No