Job Description The Engagement Manager II position is a delivery leadership position in the organization, in which the individual is responsible for managing at least three or more projects/project teams/programs at a time or potentially one or more complex engagements. This position requires a more demanding set of skills and demonstrated experience as related to the technical practice area. This role could require up to 50% travel. Key Accountabilities: • Strategic Thinker & Market Strategist • Customer-First Mindset: • Urgently and actively accountable for project and customer requirements to ensure customer satisfaction and contract compliance (internal controls & legal compliance) • Establish and perform periodic customer, project, and solution “health checks” with clients, baselined against the target metrics associated with the Value Streams defined at the onset of the engagement. • Building and ensuring lasting relationships that result in trusted advisor status with customers and stakeholders. • Define and implement a Communication Plan that meets project and customer expectations, and then urgently ensure a rhythm of ‘continuous communication’ and escalation inside of the company and with the client relative to project status, opportunities, and imminent risks. • Participate in the development and execution of an Account Strategy in collaboration with internal stakeholders. • Innovative: Thinks out of the box, works to solution, and solve business problems. Drives growth by relentlessly searching for new and improved ways of serving our internal and external customers. Collaborates heavily with Practice, Solutions, and Sales Teams towards this end. • Ability to highlight risks associated with activities that deviate from stated business goals and define costs associated with deviation. • Leadership Presence: Inspires and motivates a sense of direction and purpose. Energizes team members to strive towards a compelling vision of the future by embracing and embodying company values in all aspects of their work. Offers clarity around project goals and objectives to enable effective collaboration towards a shared purpose. • Strategic Perspective & Judgement: Maintains a clear view of the customer’s current and future business needs above and beyond the engagement deliverables. Uses deep industry and cultural knowledge to anticipate trends and opportunities; takes a long-term view of the business, as well as taking the broad strategy and translating it into meaningful goals and objectives. • Collaboration with account team to ensure costs, planning, governance, and risks are visible and issues are resolved Organizational Agility • Drives for Results: • Understand and support the approach and solution design proposed by collaborating with customers and stakeholders to manage their expectations and proactively resolve business issues in a timely manner and then work vigorously to ensure the path towards fulfillment of customer expectations is always dignified. • Urgently and actively develop, maintain, and track quantifiable metrics that support business and project goals. • Continually challenges others in a healthy fashion and addresses performance gaps well before there are any negative impact on service delivery. • Situational Leadership: Adjusts behavior to best fit the style of others and the style that is needed based upon the situation, the customer culture, and project goals. • Self-Awareness & Development: Recognizes own strengths and weaknesses. Admits mistakes; proactively seeks feedback from others. Extracts learning from failure. Building Relationships / Trust & Assessing Talent • Collaborates / Creates Buy-in: Builds both informal & formal relationships across organization boundaries. • Assessing Talent & Push: • Mentor, manage and develop project team members. • Conduct annual reviews throughout the year on employee performance where required. • Leading Inclusively: Recruits, develops, and retains a diverse, high-quality workforce; maintain a high-performing team that leads and manages an inclusive workplace that maximizes the talents of each person to achieve sound results. Qualifications + 7-9 years' experience in technology and/or professional services with a preference for experience at a consulting service provider. + 5+ years of experience in IT service management/project management providing project and delivery management and daily operational oversight within a professional services delivery environment. + Possesses healthy situational awareness with a ‘Customer First Mindset’. + Demonstrated experience communicating and presenting at executive/director levels Pay and Benefits The pay range for this position is $88600.00 - $133000.00/yr. Workplace Type This is a fully remote position. À propos de TEKsystems et TEKsystems Global Services Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.