Company Overview: Req ID: 356799 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. NTT DATA's Client is currently seeking a Endpoint Services Business Analyst to join their team in Pittsburgh, Pennsylvania. Role Overview The Endpoint Services Business Analyst is responsible for supporting and influencing global endpoint tools, configurations, and system changes across client devices, software, and related infrastructure. This role focuses on enhancing the colleague experience by ensuring endpoint services align with organizational standards, values, and operational excellence. The analyst partners closely with project teams, service delivery, and leadership throughout the project lifecycle—contributing to planning, technical research, analysis, testing, rollout, and ongoing support of enterprise endpoint solutions. Key Responsibilities Client, engineer, and support endpoint solutions for enterprise project and operational requirements. Support and influence global client management tools, operating systems, software platforms, and endpoint-related infrastructure. Provide technical leadership and guidance to project teams during planning and execution phases of the Project Management Methodology. Conduct research and development throughout the project lifecycle, including solution design, testing, rollout, and operational support. Maintain and deliver centralized reporting and analytics for endpoint services, sharing insights with ITSLT and Service Delivery teams. Develop, maintain, and enforce system standards, configurations, and best practices. Investigate, document, and resolve complex endpoint-related issues across multiple platforms. Recommend and implement innovative, scalable, and automated approaches for system administration and endpoint management. Develop and maintain end-user, technical, and process documentation. Coordinate and communicate effectively with cross-functional teams, stakeholders, and end users. Provide transparent cross-team communication, status updates, and operational reporting. Identify and drive opportunities to streamline Corporate Infrastructure & Security platforms. Required Skills and Qualifications 8+ years of professional experience in Information Technology, Endpoint Services, or a related technical discipline. 5+ years of proven experience supporting and troubleshooting enterprise endpoint platforms, including: Windows macOS Android iOS 5+ years of strong experience working with client management tools and endpoint configuration standards. Demonstrated ability to analyze complex problems, evaluate multiple solutions, and recommend optimal approaches. Extensive experience creating technical documentation and user guidance for both technical and non-technical audiences. Strong verbal and written communication skills, with the ability to engage effectively with executives, managers, and technical teams. Ability to provide technical mentorship and occasional guidance to peers and junior team members. Additional Information Role involves solving complex technical and operational challenges, often requiring independent judgment and decision-making. Regularly interprets and explains advanced technical concepts to non-technical audiences and leadership. Provides expert-level recommendations within established practices, standards, and governance models. Responsibilities may occasionally require evening or weekend work, sometimes with limited advance notice. Some domestic or international travel may be required. About NTT DATA: NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. \#LI-NorthAmerica