Job Description - Administer, optimize, image, and deploy corporate enterprise endpoints including physical and virtual workstations. - Assist in infrastructure maintenance activities including monitoring and testing, following established procedures and guidelines under supervision. - Support the Endpoint Services team by contributing to internal Knowledge Articles. - Assist with inventory processing for incoming and outbound assets ensuring equipment is properly tagged and recorded into ServiceNow. - Take ownership over assigned tasks, projects, and tickets focusing on quality and communication while following established procedures and guidelines under supervision. - Follow regulatory requirements and ensure that daily maintenance tasks comply with security and regulatory standards. - Communicate effectively with internal team members to understand user needs and provide clear updates on task progress. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements - 1+ year experience imaging physical and/or virtual endpoints. - 1+ year experience with ticketing systems and SLA adherence. - Competent in Active Directory user, computer and group administration, security standards, tuning, configuration and monitoring of Endpoints. - Intermediate competency in supporting Windows 10/11, MacOS, Android and iOS. - Ability to context switch in a dynamic and highly complex work environment. - Experience following ITIL standards. - Proven ability to write and/or implement scripts for automation. - Analytical and problem-solving skills to troubleshoot system defects and mitigate the risks and issues they cause. Bachelor’s degree. AZ-900 certification. 1+ year experience with MDM platforms (Ex: Intune, Trellix, ManageEngine, Tanium). Familiarity with compliance standards such as PCI-DSS.