Site: The Brigham and Women's Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Responsible for providing technical support and assistance to various service lines within the organization. Involves troubleshooting, maintaining, and repairing equipment, as well as coordinating with different teams to ensure smooth operations.
Essential Functions:
Provide technical assistance and support to service line teams in diagnosing and resolving equipment issues, including hardware, software, and network problems.
Perform regular maintenance tasks on service line equipment to ensure optimal performance, including cleaning, calibrating, and replacing parts as necessary.
Identify and troubleshoot technical issues in a timely manner, using appropriate tools and techniques to minimize downtime and maintain operational efficiency.
Conduct repairs and restoration activities on malfunctioning equipment, following established protocols and safety guidelines.
Disassembles, repairs, and reassembles components, or coordinates repairs with external vendors.

 

Qualifications

High School Diploma or Equivalent required.

Can this role accept experience in lieu of a degree? No

Medical Equipment Maintenance Experience 2-3 years required

Knowledge, Skills and Abilities

Strong troubleshooting and problem-solving skills.Proficiency in using diagnostic tools, software, and equipment.Knowledge of relevant operating systems, hardware, and networking concepts.Ability to read technical manuals and schematics.Excellent organizational and time management skills.Effective communication and interpersonal abilities.Good analytical and technical attributes desired to operate specialized and technical equipment. Must be detail oriented to perform tests with a high degree of accuracy.Personal attributes such as good interpersonal skills, good verbal skills, good judgment, dependability and initiative are a must to effectively handle the volume of and to effectively interact and communicate with the patients, nursing and physician staff and ancillary staff from the Endoscopy Center.Must be aware of safety standards and hazards in the cleaning room.Must have knowledge of care and safety hazards of all equipment in the cleaning room.Demonstrates expertise on the use and maintenance of endoscopic equipment. This is expensive, highly technical equipment requiring expert handling and care. Is aware of and utilizes accepted standards of care and participates in the evaluation of those standards.Must possess ability to work in stressful situations requiring frequently quick action and adaptability to rapid change.Standing and walking required 95% of the time.Physical effort required to carry endoscopic equipment.

 

Additional Job Details (if applicable)

Previous experience as endoscope reprocessing technician or central supply technician preferred.

Physical Requirements

Standing Frequently (34-66%)Walking Frequently (34-66%)Sitting Occasionally (3-33%)Lifting Frequently (34-66%) 35lbs+ (w/assisted device)Carrying Frequently (34-66%) 20lbs - 35lbsPushing Occasionally (3-33%)Pulling Occasionally (3-33%)Climbing Rarely (Less than 2%)Balancing Frequently (34-66%)Stooping Occasionally (3-33%)Kneeling Occasionally (3-33%)Crouching Occasionally (3-33%)Crawling Rarely (Less than 2%)Reaching Frequently (34-66%)Gross Manipulation (Handling) Frequently (34-66%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)

 

Remote Type

Onsite

 

Work Location

75 Francis Street

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

$20.43 - $29.21/Hourly

 

Grade

4

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.