End User Technical Support Analyst Enviar candidatura ahora » **Fecha:** 5 mar 2026 **Ubicación:** Bogota, DC, CO **Empresa:** Scotiabank ID de la solicitud: 253110 Gracias por tu interés en ScotiaTech, el nuevo e innovador centro tecnológico de Scotiabank en Bogotá. Únete a un equipo ganador que promueve la creatividad y la innovación en un entorno cambiante, donde siempre estamos comprometidos con el logro de resultados, en una cultura inclusiva, diversa y de alto desempeño. **Purpose** Provide basic and specialized technical support for technological incidents and requests related to the business units and departments of GBS Colombia in a reactive, preventive, proactive, and predictive manner. Ensure all users receive the highest level of reliability and availability of technological resources, including computing equipment, telephony devices, hardware peripherals, audio/video equipment, network infrastructure, servers, as well as applications and software. **Accountabilities** + Manage information technologies, including but not limited to technology platforms, information systems, corporate software, communications infrastructure, data channels, voice channels, and computing equipment, ensuring their availability and support. + Provide technical support related to hardware incidents on technological devices such as computers, printers, peripherals, conference rooms, mobile equipment, and other technology devices. + Provide technical support related to software incidents such as business applications, web applications, client/server systems, application installations, office productivity tools, specialized software, troubleshooting, and any other required software support. + Resolve recurring problems related to hardware or software incidents. + Address all technological requests submitted, coordinating with platform owners and/or application teams as needed. + Support assigned projects and temporary tasks, interacting with multiple interdisciplinary teams to ensure objectives are met. + Manage all communication channels enabled for support, such as email, phone, incident management software, mobile devices, chats, in‑person support, and any other channels approved for technical assistance. **Reporting Relationships** **Primary Manager: Manager Service & Support** **Direct Reports:** NA **Shared Reports** NA **Dimensions** NA **Education / Experience / Other Information (include only those that are specific to the role)** + Minimum of 2 years of technical support experience. + Experience working with corporate technology. + Technician, Technologist, or Engineer in an IT-related field. + General knowledge of information systems, software, and applications. + General knowledge of computer hardware and operating systems. + General knowledge of networks and server‑provided services. + Knowledge of VoIP telephony, call recording systems, inbound/outbound tools. + Strong motivation, leadership, training, and organizational skills with the ability to prioritize, delegate, and handle multiple tasks and situations. + Time management skills, multitasking ability, and adaptability to changing priorities. + Excellent verbal and written communication skills. + Strong interpersonal skills and a collaborative management style. + Required proficiency in a second language (Spanish/English), preferably B2 level. **Competencies** **Working Conditions** Work in a standard office-based environment; non-standard hours are a common occurrence ​ Ubicación(s): Colombia : Bogota : Bogota ScotiaTech es una unidad de negocio de ScotiaGBS, un grupo de empresas de Scotiabank, ubicado en Bogotá, Colombia. ScotiaTech fue creado para apoyar diversos sistemas y procesos tecnológicos del Banco. Ofrecemos un entorno de trabajo inclusivo y positivo, además de ventajas competitivas. En ScotiaTech, valoramos las habilidades y experiencias únicas que cada persona aporta y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en ScotiaTech; sin embargo, solo contactaremos a quienes hayan sido seleccionados para una entrevista. ​