Job details

Work Location

Mexico City

State / Region / Province

Mexico

Country

Mexico

Domain

Delivery

Interest Group

Infy Mexico

Skills

Technology|Data Management - MDM|IBM MDM, Technology|EUC-AppCompatibility|Citrix AppDNA, Technology|EUC-AppVirtualization|Citrix XenApp

Company

Infosys Mexico

Requisition ID

133604BR

Job description

Desktop Configuration and Management:
Set up, configure, and maintain desktop hardware, operating systems, and software applications.Develop and implement desktop management strategies, including imaging, application deployment, and user profile management.Maintain inventory of desktop hardware and software, ensuring all devices meet corporate standards.
Troubleshooting and End-User Support:
Serve as a point of escalation for complex desktop issues, providing Level 2 and Level 3 support as needed.Troubleshoot hardware, software, and network connectivity issues on desktops and provide timely resolution to end-users.Document issues, solutions, and best practices, and provide training and guidance to Level 1 support staff.
Optimization and Performance Monitoring:
Monitor desktop performance and optimize settings to enhance user experience and system reliability.Analyze and report on desktop-related metrics, identifying trends and areas for improvement.Collaborate with other IT teams to implement upgrades and improvements to desktop environments.
Certifications
· Certifications in desktop management (e.g., CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator).
· Experience with virtual desktop infrastructure (VDI) solutions, such as VMware Horizon or Citrix.
· Knowledge of mobile device management (MDM) and app protection policies


About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.