JOB TITLE

End User Support Senior Specialist | MAF Future Solutions | Customer Solutions Jordan

ROLE SUMMARY

The End User Support Senior Specialist provides high-quality, customer-focused IT support for Senior and leadership teams across the organization. This role is responsible for resolving technical issues, faced by executives and senior leaders, supporting endpoint devices, and ensuring a seamless user experience for desktop, laptop, mobile, and collaboration tools. Acting as a key touchpoint for Senior and executive users, the specialist ensures incidents and service requests are resolved efficie

ROLE PROFILE

Install, configure, and maintain computer hardware, software, networks, printers, and scanners for both end users and senior management.Troubleshoot and resolve incidents and requests via phone, chat, email, remote tools, and desk-side visits.Support Windows and macOS environments, corporate applications, and Active Directory user access management .Proactively monitor and maintain the health of computer systems and networks, identifying potential issues and ensuring continuous system uptime and reliability.Resolve technical problems related to LAN, WAN and VPN.Configuring and maintaining routing, switching, network setup and internet connectivity.Provide advanced technical support to senior management, responding to issues and requests in a timely manner and resolving complex problems.Lead and mentor other support engineers, providing guidance on complex technical issues, best practices.

REQUIREMENTS

Bachelor’s degree in computer science / computer information system.4 to 6 years experience in IT field support.Ability to Communicate effectively and professionally .Expert knowledge of Windows and Mac OS environments, as well as experience with mobile device management (MDM) and troubleshooting.Proficiency in supporting enterprise-level applications, including Microsoft 365 and other business-critical tools.Knowledge of networking fundamentals, including VPNs, Wi-Fi troubleshooting, TCP/IP, DHCP and DNS.

WHAT WE OFFER

At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!Work in a friendly environment, where everyone shares positive vibes and excited about our future.Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.