Key Responsibilities: 

Collaborate on resolving Power Platform incidents that requires CTO UC team engagement. Escalate incidents that requires vendor support team engagement. Perform root cause analysis to prevent recurrence when applicable. Analyze incidents and provide FAQs inputs to reduce ticket volume and TTR. Support Power Platform administration activities. Assist with Service Health Monitoring. Provide outage notifications. Assign Power Platform licenses and capacities following applicable processes. Ensure use cases attached to incidents are in compliance with applicable policies  

Qualifications: 

Minimum of 2 years of experience with Power Apps, Power Automate, Power BI and Microsoft 365 services (i.e., Forms, SharePoint, OneDrive, Teams) Strong problem-solving, troubleshooting, and root cause analysis skills. Excellent communication and collaboration skills. Ability to manage multiple tasks and prioritize effectively. Knowledge of IT SLAs and backlog tracking. 

Preferred Skills: 

Experience in conducting training sessions and knowledge transfer. Work experience in a multi-national organization is preferred, with good understanding of compliance, security, and regulatory requirements for IT systems. Strong understanding of Microsoft 365 services that overlaps with Power Platform services, such as, SharePoint, MS Project, MS Teams, MS Entra ID … etc. Power Platform certification would be an added advantage