**Roles and Responsibilities:** + End user support-Desktop support-Windows operating system-Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands. + Addressing user tickets regarding hardware, software and networking + Walking customers through installing applications and computer peripherals + Asking targeted questions to diagnose problems **Requirements:** + **1- 3 years of experience in Desktop and Laptop support.** + Address user tickets regarding hardware, software and networking + Walk customers through installing applications and computer peripherals + Ask targeted questions to diagnose problems + Guide users with simple, step-by-step instructions + Conduct remote troubleshooting + Test alternative pathways until you resolve an issue + Customize desktop applications to meet user needs + Record technical issues and solutions in logs + Direct unresolved issues to the next level of support personnel + Follow up with clients to ensure their systems are functional + Report customer feedback and potential product requests + Help create technical documentation and manuals