Location: St. Catharines Corporate Office, Meridian

Duration: 8-Month Term (Co-Op)

About Meridian: Meridian is dedicated to helping Canadians achieve a better life. We are committed to providing exceptional banking, services, security, and advice so our Members can make the most of their money and their lives. We thrive on building thriving communities that contribute to the well-being of our Members and Canadians at large.

Role Overview: The End User Computing Co-Op is a dynamic role responsible for delivering high-quality, personalized support to Meridian employees. This position involves a wide range of hardware and software services, including user support, customer service requests, and troubleshooting computer applications and platforms.

Responsibilities:

Provide request fulfillment for Meridian employees using knowledge, research skills, critical thinking, and effective communication. Maintain an accurate and timely audit trail of requests by meticulously logging events and activities in the ticketing tool. Develop a thorough understanding of all technologies and business solutions at Meridian to effectively resolve issues and incidents. Configure and deploy end-user hardware and software using Microsoft SCCM or local installation tools. Support operational technologies, including operating system deployment, software deployment and configuration, client service hardware inventory management, and Active Directory management. Assist with local moves, adds, and changes in corporate offices, and contribute to local incident fault determination for technologies within the premises.

Qualifications:

Strong communication skills (written and verbal). Analytical and problem-solving abilities, along with research skills to achieve results. Strong organizational skills, with the ability to quickly prioritize and effectively handle critical issues as they arise or manage multiple competing priorities. A creative approach to problem-solving and the ability to think outside the box. Flexibility and adaptability to work well in a dynamic environment. Working knowledge of Microsoft Applications including Windows 7, Windows 10, Office 2010, Office 2016, Office 365, Active Directory, Exchange. Understanding of remote connectivity, networking, desktop operating systems, user productivity tools, and software deployment tools (i.e. SCCM). Familiarity with end-user hardware and software support and troubleshooting. Knowledge of PowerShell is an asset.

Work Experience:

1-3 years of customer service-oriented experience, with a focus on providing high-quality support and resolution. IT-specific experience, particularly in end-user computing environments, is a strong asset. Demonstrated ability to troubleshoot hardware and software issues, manage service requests efficiently, and maintain detailed documentation. Experience in using IT service management tools such as Microsoft SCCM, ServiceNow, or similar platforms is preferred.

Who is this position for? This role is designed for an ambitious and proactive individual looking to gain hands-on experience in end-user computing support and motivated to deliver excellent customer service. The individual will work closely with the team to provide support to the employees and be responsible for maintaining inventory management and troubleshooting technical issues.

What's in it for you?

We have an inclusive and collaborative working environment that encourages teamwork, creativity, curiosity, and celebrates success! We provide you with the tools and technology needed to delight your candidates and clients! You will get to work with and learn from diverse industry leaders and colleagues, who have hailed from top organizations. Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues. This is not your typical "corporate" job. We work hard and we have fun!

 Build the Future of Banking with Us

At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring:

Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working.  Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions. Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency. Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Who we are:

Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 380,000 Members. Meridian has more than 80 years of banking history and is 100% owned by its members. With 87 retail branches and 15 Business Banking Centers across Ontario and $ 32B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2200 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve.  Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life. 

Find our story here: About Meridian

 

Experience the Difference!

Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Meridian Credit Union.

Follow us on Twitter at

@MeridianCareers

Connect with us on LinkedIn