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Affiliate: Roche Diagnostics Korea

Division: Integrated Informatics (Site Experience & Digital Workplace)

Location: Seoul, Korea

About Roche Informatics
In Roche Informatics, we build on Roche's125-year history as one of the world's largest biotech companies, globally recognized for providing transformative innovative solutions across major disease areas. We combine human capabilities with cutting-edge technological innovations to do now what our patients need next. Our commitment to our patients' needs motivates us to deliver technology that evolves the practice of medicine.
Be part of our inclusive team at Roche Informatics, where we're driven by a shared passion for technological novelties and optimal IT solutions.
 

About the position
We now have an exciting opportunity open within our Informatics team to bring increased productivity and consultancy services to our employees.
As an IT Workplace Services Specialist, you continuously evaluate and improve the employee experience through subject matter expertise in the digital workplace, focusing on efficiency, employee satisfaction and ensuring business continuity. This is a varied role and can give you a springboard into other careers in Informatics and beyond.

Your key responsibilities
● You will act as a digital enabler for our business colleagues & functions
● You act as the owner of the digital employee experience for the respective site
● You drive employee productivity through consultancy, provide intimacy and site proximity at the sites, and ensure a personalized Roche employee experience.
● You leverage available data (e.g.: Nexthink, SNOW) for proactive support
● You support and manage the Incident/ Request management processes to ensure SLA's are met and drive continuous improvement through trend analysis.
● You manage IT hardware lifecycle management & deskside support processes/managed services for the site
● You provide support & guidance for onsite services (e.g. events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practices.
● You drive and enable standard workplace infrastructure, global/local projects and deployments in collaboration with product teams.
● You proactively address and follow through on process-improvement ideas
● You support & drive the budgeting process related to the respective site
● You support local audit, inspection and certification requirements
● You support local Business Continuity and IT Disaster Recovery planning activities
● You partner with our internal and external service providers
 

Who you are

Your qualifications and experience
● Exhibits a Lean-Agile Mindset
● Manages risks progressively and in a way that leads to opportunity
● Enterprise mindset that can break down silos. Focus on delivery through collaboration, and bringing people together to work towards the same purpose across organizational boundaries.
● Exhibits intellectual curiosity and integrity and has a strong passion for innovation
● Understanding of Roche-supported operating systems, devices and applications, including the Google Suite of Applications, MS Office, etc.
● Experience with ticketing systems and troubleshooting hardware, software and mobile devices.
● Excellent working knowledge of the ITIL processes in an IT service delivery
● Fluent in English, solid written and oral communication skills in English.

Mindset
● Innovative and proactive problem solver highly accountable, result-oriented mindset
● Ability to influence decisions within areas of expertise and able to present technical
solutions or issues to management, project teams & business colleagues in non-technical language
● Ability to ask the right questions in order to increase employee productivity
● Good interpersonal communication skills pairing with empathy
● Consultancy skills on digital workplace tools and solutions
● Enterprise Application, deployments, consulting and adoption
● Influencing global projects (face of the business)
● Business acumen
● Deep connection to the site and understanding the environment and the context
● Good knowledge about the IT processes & good network within global Informatics and the local site
● Passionate and knowledgeable about the digital workplace
● Good knowledge of Roche IT (platform) standards and capability to drive adoption locally
● Desire to learn

Submission

자유 양식의 국/영문 이력서 및 국/영문 자기소개서 (하나의 MS Word 혹은 PDF 파일로 제출)

※ 이력서 상단에 반드시 현재 연봉과 희망 연봉을 표기하시기 바랍니다. 누락 시 이력서가 검토되지 않습니다.

※ 이력서 내 이메일 주소와 서류전형 지원 사이트의 입력하시는 이메일 주소를 반드시 동일하게 작성해주시기 바랍니다. 

※ 국가보훈대상 및 장애인은 관련 서류 제출시 관련 법규에 의거 우대합니다.

※ 이력서에 개인민감정보 (신체적 조건, 출신 지역, 혼인 여부, 가족관계 등)는 기재하지 말아주십시오.

※ 입사 지원 서류에 허위 사실이 발견될 경우, 채용 확정 이후 라도 채용이 취소될 수 있습니다.

Process

서류 전형▶ 면접 전형 ▶ 종합 심사 ▶ 최종 합격 통지

※ 면접은 서류전형 합격자에 한해 개별 통보합니다.

※ 면접 일정 안내 및 조율을 위해 해외 번호(중국)로 연락이 갈 수 있는 점 미리 안내드립니다.

※채용이 유력한 후보자에 대해서 이력 검증 및 평판 조회, 건강검진 등의 종합심사를 진행하여 최종 합격자를 선정합니다.

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.