In this role, Associate will oversee a portfolio of assigned clients in this pilot process ,their responsibilities include developing strong relationships with clients, connecting with key business executives and stakeholders to drive improvements . Account Managers are expected to handle client escalations, complaints/concerns, and negotiations/ feedback. In this role, they will also be responsible for client retention and experience; liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. They need to - 1)Serve as the lead point of contact for all client account management matters. 2)Build and maintain strong, long-lasting client relationships. 3)Develop trusted advisor relationships with key accounts, client stakeholders and executive sponsors. 4)Ensure the timely and successful delivery of our solutions according to client needs and objectives. 5)Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Forecast and track key account metrics and prepare and share reports Employment Tax Account Manager is a client facing role and understanding the criticality its important we exhibit the right impressions with the clients & BU, Account Manager would be responsible for consistently delivering high quality work and results to show case our competence and reliability, this will help ADPI build better relationships and strengthen our stand on client facing roles with the BU. Employment Tax Account Manager would be subjected to a NPS survey from the clients post completion of an Transaction/conversation. A higher NPS would mean higher client retention
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.