Salary: £28,438, rising to £30,253, after 9-month probation 

Location: Onsite in Guildford (GU1 4SY)

Hours: Mon-Fri 9am-5pm

 

Change Lives Every Day with Fedcap UK

Are you passionate about helping people thrive through work? Join Fedcap, a mission and values-driven not-for-profit supporting people back into the workplace and on the path to a rewarding career. As part of the DWP Restart Scheme, you’ll deliver tailored, one-to-one support to help long-term unemployed individuals overcome barriers and find sustainable work.

We’re looking for a people-focused, target-driven individual with emotional intelligence and the ability to adapt to, and influence, a wide range of customers. In this role, you'll wear many hats—supporting, encouraging, signposting, advising, coaching, and inspiring individuals—while building trust and challenging mindsets. 

What You’ll Do:

Work towards clear targets and KPIs (including quality & compliance SLAs) – with plenty of support along the wayManage a caseload of customers, with face-to-face appointments throughout the day, creating SMART action plans and providing job-searching supportHelp build confidence, develop skills and change mindsetsCollaborate with external services to tackle complex challenges and help overcome barriers

 

What You’ll Bring:

A background in target-driven roles and/or experience delivering services to meet contractual and quality standardsAbility to build rapport, understand, and empower individuals from diverse backgrounds, including those who are vulnerable with complex needs.Experience of working in customer-facing roles in a fast-paced environmentStrong organisational and time-management skills, with the ability to meet deadlines and maintain accurate customer records.Resilience and a growth mindset, and a real passion for making a difference.

 

Here’s what makes Fedcap a rewarding career…

At Fedcap, we’re proud to offer a comprehensive and rewarding benefits package designed to support your wellbeing, development and work-life balance:

33 days’ annual leave (including bank holidays) with the option to buy or sell additional days£500 annual benefits scheme to spend at over 900 retailersCycle to Work scheme open all year roundPension scheme with up to 5% employer matchFree life assurance worth 4x your salaryHealth & wellbeing support, including access to our 24/7 Employee Assistance Programme for you and your family

Digital gym, mindfulness resources, virtual GP and more

 

Join us and be part of something bigger. At Fedcap, work changes lives.

 

Equity, Diversity, and Inclusion

Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity.

Fedcap Employment is a Disability Confident Leader employer and as such, any candidate with a disability will not be excluded unless the candidate is unable to perform a duty intrinsic to the role, having considered reasonable adjustments. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability

INDHP