Description Join our Employee Experience and Relations (EXR) team on a mission to transform Amazon into the world's most employee-centric company, while maintaining our customer-first focus. As an EXR Manager, you'll play a crucial role in shaping our workplace culture, implementing innovative strategies, and solving complex employee relations challenges. Your expertise will directly impact the lives of our employees, making this role uniquely positioned to drive meaningful change. We're seeking passionate individuals who thrive on data-driven decision-making, strategic problem-solving, and cross-functional collaboration. By joining our team, you'll have the opportunity to pioneer industry-leading practices, contribute to Amazon's evolution as an employer of choice, and leave a lasting legacy in the field of employee relations. If you're ready to make history and redefine the future of work, this is your chance to be at the forefront of that transformation! The position reports to the Head of Employee and Experience Relations Italy, within the EU Employee and Experience Relations Team at Amazon. This is a full-time position that will require up to 50% of travel throughout Italy and beyond on occasion, sometimes with little or no notice. The Employee Head Relations (ER) Manager role requires an individual who has significant employee and labour relations experience, deep subject matter expertise, and strong leadership, communication and interpersonal skills. The role involves helping to develop and implement strategies to address country labor relations challenges for operational business lines delivering to our customers and providing labor relations support by collaborating with operational teams to advance company objectives. The role acts as strategic partner for Operations, Delivery Service Partner Management team, and other key internal/external stakeholders. The primary focus is to drive operational excellence, goals, strategy, while addressing the ER needs within a specific country geography. Leading through complex labor issues and crisis situations with sound judgment and effective communication is key to this role. Key job responsibilities - Strategy Development & Execution: Develop and implement EXR strategy while managing day-to-day operations, supporting of Country initiatives. - Risk Management & Compliance: Identify, predict, and mitigate employee relations risks while ensuring full compliance of EXR activities. - Stakeholder Partnership: Build and maintain influential relationships with Operations and other key departments (Legal, Finance, PR, Public Policy) to advance company objectives. - Data-Driven Analysis: Utilize data and analytics to develop recommendations, measure strategy success, and inform decision-making. - Crisis Management: Handle critical employee relations issues under time constraints while balancing proactive projects with crisis response. - Site Operations Oversight: Conduct routine site visits to develop and implement proactive/reactive ER risk mitigation strategies. - Innovation Leadership: Develop and deliver solutions that challenge current practices while driving innovative EXR programs. - Strategic Communication: Communicate EXR matters effectively across all organizational levels, ensuring alignment and understanding. A day in the life Basic Qualifications - Experience in employee relations, labour relations, or labour/employment Italian law - Master’s Degree in Human Resources, Employment Law, Labour Relations, Business, or any other related field - Fluent in both spoken and written Italian and English (CEFR, C2) Preferred Qualifications - Experience in distribution, logistics and/or transportation industries - Excellent analytical skills, flexibility and organizational skills. - Able to drive influence and build consensus among multiple stakeholders at all levels. - Fast comprehension and high judgment. - Experience working with third-party contractor workforces - Able to navigate ambiguous environments while managing multiple priorities and delivering results Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy\_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.