**Description** **The Best Teams are Created and Maintained Here.** **Job Summary** + The Coordinator, Employee Relations is responsible for providing support to managers and team members, including administering employment policies and practices, researching and/or investigating concerns, and making recommendations that promote positive employee relations. This includes conducting workplace investigations, counseling management with respect to federal, state, and local EEO and other laws to ensure consistent interpretation and application of laws, policies, and procedures. The ERC recommends effective solutions for addressing workplace issues and corrective actions in accordance with personnel policy and applicable laws. This role performs required tasks and initiatives, following the guidelines and procedures established, maintaining appropriate documentation and records for ER cases, and delivering service in a professional and efficient manner with prompt assistance to achieve high levels of customer satisfaction. **Duties and Responsibilities:** + Assist team members with workforce issues by listening empathetically to concerns, managing, and handling the case in a sensitive manner. Keep team members regularly informed of the status of the case, informing the team members of obligations to ensure a timely and accurate handling of the case in accordance with company policies and guidelines. + Consult with and advise managers regarding workplace issues and recommend appropriate personnel actions in accordance with Company policies and guidelines, and applicable laws + Coordinate review with employment law on guidance as appropriate in addressing cases that may result in potential legal action + Assist managers as needed in preparing corrective action documents and performance improvement plans and preparing for employee conversations and partners to resolve. Notifies the manager of the process and timeline based on the recommended actions + Remain current and informed in the field of Employee Relations in order to share knowledge and insights with others. Maintains knowledge of federal, state, and local EEO and labor laws + Manage requests or inquiries from customers following defined procedures and guidelines + Conduct proper reviews and investigations, work to resolve cases within acceptable timeframes, further escalating inquiries as appropriate to uphold timely, effective resolution + Collaborate effectively with others in order to execute tasks and fulfill key deliverables within the HR functional area(s) + Interact with customers, vendors, service providers, and other third parties as applicable in relation to the activities and dependencies within the HR functional area(s) + Cultivate a high level of trust with all customers, stakeholders, and team members. Assist and encourage users and customers to make effective use of the self-service options, systems, products, services, etc. in order to drive rapid resolution and empower the customer + Manage periodic reporting from systems + Streamline HR processes and develop related guidance materials and training for HR + Serve as a liaison for a particular business area and contributes to the relevant team meetings + Other duties as assigned **Education and Experience:** + Bachelor’s Degree and a minimum of 3 years of experience in an HR concentration, such as an HR Generalist, employee relations, labor relations, training and development, diversity, compensation, benefits, and/or talent acquisition + Must be bilingual in English and Spanish + Knowledge of federal, state, and local employment (EEO) and labor laws + Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing effective solutions to resolve problems. + Experience communicating both verbally and in writing to various audiences + Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates. + Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions. + Intermediate level skill in Microsoft Office suite products **Physical Demands/Requirements:** + Constant operation of a computer and other office equipment, such as a laptop, a cell phone, and printers/copiers + Position is sedentary; must be able to remain in a stationary position for a majority of the time + Operates in an office environment and requires in-person presence **Work Environment:** + Work is conducted in a professional office environment, with a collaborative and dynamic team setting, and requires in-person presence **_BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer._** **_This job description is subject to change at any time._** **_BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process_** _._ _It’s Not Just a Team. It’s One BrightView._