Job Description

Main Responsibilities:

• Conducts Employee Relations intakes with managers within SLA of 24-48 hours, documents intake details in case management tool, determines key stakeholders to engage, pulls employee profile, previous performance history, signed policies, and initiates investigation strategy document.

• Validates case type and evaluates complexity and priority per defined matrixes. Records case in ER Case management tool and aligns with manager on next steps.

• Reports up cases through Business Integrity / Ethics Point when appropriate.

• Conducts Employee Relations investigations, assesses situations, and determines appropriate actions in line with company policies and practices:

Investigates into employee misconduct and complaints. Documents investigation findings, interviews, and document analysis. Writes disciplinary action documents. Consistently administers disciplinary actions using a progressive discipline approach.Provides coaching and guidance to People Managers and key stakeholders as it relates to performance issues. Drafts warning letters and support People Managers on creation of Performance Improvement Plans as needed.Assists managers with attendance, absenteeism, and job abandonment issues. Administers disciplinary actions in line with company policies and practices. Drafts warning letters or termination documents as needed.Assists local People Team (HR) or labor counsel in documentation requests for legal / tribunal investigations. Provides documentation as needed

• Partners with People Team (People Experience / People Leads) and legal throughout the Employee Relations process. Actively informs, engages, and influences stakeholders. Identifies opportunities for improvement or feedback.

• Ensures processes are followed consistently and fair and equitable treatment is applied. Practices ER Principles (Fair, Corrective, Timely, Consistent, Progressive, Safety, Due Process) throughout management of all cases and helps stakeholders understand their importance.

• Actively monitors own KPI’s and participates in team Daily Management System meetings. Owns action plans and problem solving, including Kaizen ideas and other MDS Service Center projects and initiatives that support the prevention and elimination of losses in our processes. Lives and embraces our Lean culture.

• Participates in MDS engagement initiatives and other Continuous Improvement initiatives.

Requirements:

• Major:  Human Resources Management, Psychology, Business Administration, Organizational Development, Industrial Psychology, Law or related field (preferred). Masters highly preferred.

• Experience related to Medium-Senior HR roles is required; and preferable experience as HR Generalist, HR Business Partner or Employee Relations (3 years) and familiarity with employment law (2-3 years).

• Candidates with experience working in non-union environments, preferably large, global, matrix organizations (2 years).

• Experience in Shared Service centers (highly preferred but not required, 2 years)

• Advanced English Level. Depending on region support language fluency in French is a plus

Functional Competency:

• Solid investigation and interviewing skills.

• Analytical and problem-solving skills.

• Detail oriented and highly organized.

• Excellent customer focus and high sense of urgency.

• Excellent communication skills – able to clearly articulate ideas, listen actively, and read non-verbal communication.

• Able to summarize ideas and write concise summaries.

• Able to manage confidential information appropriately.

• Case Management skills.

• Interpersonal savviness and perseverance.

• Experience with conflict management and comfortable dealing with ambiguity

No Relocation support available

Business Unit Summary

At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Service Operations (Delivery)

Global Business Services