**Schedule** Full Time: 40 hours per week, Monday - Friday Days **General Summary** Provides administrative and clerical support functions including front receptionist office, annual compliance activities, and record keeping. Ensures expedited information sharing, problem resolution and related record keeping for the purpose of meeting Employee Health customer needs. **Duties and Responsibilities** **Essential Functions:** + Provides front desk/reception coverage. Greets and registers patients in accordance with established policies and procedures. Schedules patient appointments within established parameters. Enters and/or retrieves data from established computer files using knowledge of various computer software applications. Ensures customers' needs are met in a timely manner through effective communication with providers. + Answers telephones, routes callers, takes messages and provides routine information to callers. Coordinates and triages phone calls for Employee Return to Work/Fitness for Duty/Health History events. + Coordinates compliance for non-bloodborne exposure events such as those to TB, Pertussis, and Flu. Sends initial and follow-up letters to staff members involved in exposure and assists clinician with documentation. + Schedules, coordinates and/or arranges meetings, appointments, providers' Systoc schedule and requests for PTO. + Responds to customer inquiries for information/documentation/records. Organizes information as requested by JACHO, DOH, or other Health Care facilities. + Participates in annual Employee Health activities/projects such as the PPD/Flu program, Cytotoxic Questionnaires, Fit Testing, Meningococcal Vaccine and development of System Calendar. Sends annual compliance reports and responds to customer inquiries on departmental status. + Provides administrative support to Director of Employee Health and Safety. + Provides administrative support to Clinicians including correspondences to customer groups, registering patients for tests in Eclipsys, communication with other provider offices for referrals. + Provides backup support to Employee Health Coordinators, WC Case Managers, and Safety Specialists. + Assists with department data base management functions, data entry and scanning such as RedCarpet, Systoc, Lawson, and sharepoint sites. Enters or retrieves data from established computer files using knowledge of various computer software systems. + Attends meetings at the request of Director; Maintains minutes, agendas for pertinent meetings. Arranges data in excel, types reports and other related administrative support duties. + Orders food/kitchen/office supplies, maintains waiting room for cleanliness and safety, maintains educational information for waiting room/hallway bulletin boards, waiting and exam rooms. + Opens and routes incoming mail; distributes correspondence and other material to staff. **Common Expectations:** + Maintains established policies and procedures, objectives, quality assessment and safety standards. + Participates in educational programs and in-service meetings. + Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation. **Required for All Jobs:** + Performs other related duties as identified. + WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program. + WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. **Physical Demands:** + Standing - Occasionally + Walking - Occasionally + Sitting - Frequently + Reaching - Rarely + Talking - Frequently + Hearing - Frequently + Repetitive Motions - Occasionally + Eye/Hand/Foot Coordination - Occasionally **Qualifications** **Minimum Education:** + High School Diploma or GED Required **Work Experience:** + 3 years Relevant experience. Required **Knowledge, Skills, and Abilities:** + Excellent skills with automated office applications. + Great affinity for learning multiple computer systems. + Excellent communications/interpersonal and customer service skills/telephone etiquette. + Excellent organizational skills and prioritization. + Proficient in Word, Excel, PowerPoint, Outlook, and Access preferred. + Knowledge of internal software applications such as Lawson, Eclipsys, RedCarpet, Sharepoint. WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. WellSpan York Hospital Built on a solid 140-year legacy of providing high-quality, high-volume, community-based care, WellSpan York Hospital, the largest of WellSpan's eight hospitals, is a 596-bed acute care community teaching hospital that employs nearly 5,000 people, making WellSpan the largest employer in York County. Driven by a mission to provide exceptional care to all, WellSpan York Hospital serves a diverse population of more than 520,000 residents from the greater York County area. WellSpan York Hospital was one of several WellSpan Health hospitals honored by U.S. News & World Report with the High Performing recognition for 2022-23. The hospital offers services and programs that feature highly skilled clinical staff, life-saving technology and state-of-the-art facilities to address some of the most complex medical, surgical and behavioral health conditions. WellSpan York Hospital's Regional Resource/Level 1 Trauma Center has been accredited by the Pennsylvania Trauma Systems Foundation and is the only accredited trauma center in York, Adams and Franklin counties. It is a nationally recognized teaching hospital with nine residency programs, six allied health schools and other training programs. More than 700 physicians and other professionals are members of WellSpan York Hospital's medical and dental staff. WellSpan York Hospital in embarking on a significant five-year project. The centerpiece will be a new, eight-story surgical and critical care tower, which will dramatically expand the hospital's intensive care unit as well as develop new state of-the-art surgical suites, making it one of the top 10 largest hospitals in Pennsylvania with approximately 600 beds. **Quality of Life** Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation. Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more - within an easy drive of major East Coast cities. York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.