Crothall Healthcare **​Salary: $70,000-75,000** **Other Forms of Compensation:** **Pay Grade:** 12 **Crothall Healthcare** is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Healthcare Technology Solutions, Patient Transportation, Laundry&Linen, Facilities Management, and Ambulatory EVS. Learn more at www.Crothall.com . **Long Description** Position Overview The Employee Experience Manager serves as a vital bridge between hourly associates and the support systems they need to thrive both personally and professionally. This role focuses on enhancing the overall associate experience by helping employees navigate challenges such as housing instability, childcare access, financial hardship, or other personal barriers. By connecting associates with internal and external resources, the manager promotes stability, engagement, and retention—allowing team members to bring their best selves to work each day. Ultimately, this position strengthens the foundation of the healthcare system by ensuring that caregivers are cared for, enabling them to deliver exceptional service to patients and communities. Key Responsibilities Employee Support&Resource Connection • Serve as the primary liaison for associates needing assistance with personal or professional challenges. • Connect employees with internal benefits and programs. • Build partnerships with local organizations, faith-based groups, and community resources to support associates in need (e.g., childcare, transportation, housing). • Maintain confidentiality and sensitivity when addressing associate concerns or hardships. Engagement&Retention • Develop and lead engagement and retention strategies across multiple hospital sites. • Conduct stay and exit interviews to identify patterns and opportunities for improvement. • Analyze engagement and turnover data, prepare reports, and provide insights to leadership. • Collaborate with site leaders to build tailored action plans that improve associate satisfaction and reduce turnover. • Support onboarding initiatives (e.g., My Great Start and Positive Impressions) to strengthen early engagement and retention. Program Development&Communication • Coordinate systemwide wellness and recognition programs to promote belonging and positivity. • Partner with leadership to design and implement initiatives that celebrate associates and build a strong workplace culture. • Develop and execute communication strategies highlighting associate success stories and available support programs. • Monitor program effectiveness through participation metrics, feedback, and ROI tracking. Training&Leadership Support • Provide training and guidance to managers on engagement best practices and associate support strategies. • Equip leaders with tools and resources to foster meaningful connections with their teams. • Support implementation of regional wellness and engagement initiatives under the guidance of the Regional Wellness Director. • Participate in special projects and assist with events, campaigns, and celebrations that reinforce company values and culture. Qualifications • Bachelor’s degree in Human Resources, Psychology, Social Work, or related field preferred; equivalent experience considered. • 3+ years of experience in employee engagement, human resources, social services, or hospitality leadership. • Strong interpersonal and communication skills with the ability to build trust across diverse teams. • Experience analyzing employee feedback and developing actionable insights. • Compassionate, resourceful, and solutions-driven approach to employee relations. • Ability to manage multiple priorities in a fast-paced healthcare environment. **Apply to Crothall today!** _Crothall is a member of Compass Group USA_ Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) **Associates at Crothall are offered many fantastic benefits.** + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Flexible Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) + Paid Parental Leave + Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_Crothall.pdf) for paid time off benefits information. **Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.** **Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.** **Applications are accepted on an ongoing basis.** **Crothall maintains a drug-free workplace.** **Req ID:** 1475962 Crothall Healthcare CINDY SWIDERSKI [[req_classification]]