**The position** ** ** The incumbent will be a member of the Employee Central (Tier 2). Employee Central is in charge of handling employee inquiries (second level support, at the beginning Success Factors) and of all processes for total rewards, VPR, leave of absence, separation and benefit and all types of contractual and organizational changes alongside the "Employee Lifecycle". In close collaboration with HR BPs and Managers, employee Central will serve about 1.6000 employees within Brasil in Portuguese & English, within multiple company sites, for 4 legal entities. Will support Employee Central processes and services effectively and compliant to HR customers.   **Tasks and responsibilities** ** ** + Provide Second Level Support through email, phone and ticketing system. + Perform employment changes actions in ERP (Enterprise Resource Planning) system (New Hires, Promotions, Structure Changes, Terminations). + Creation & Update of operational templates, supportive documentation and Operational Process Documentation (Knowledge base articles). + Ensuring high quality service at all times. + Interaction & Collaboration with Global Groups. + Participation in Cross Tower Initiatives (adding value projects).   **Requirements** + Advanced Student / Bachelor Degree in Human Resources or similar. + 2-4 Years experience working in SS environment. + 2-4 Years experience handling ERP systems and interaction with local Stakeholders. + 2-4 Years experience working in tier model environment. + Fluent in Portuguese + Advanced Level of English + Experience in ADP Software or similar. All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.